Customer Relations Specialist

Paychex, Inc. is a leading national provider of payroll, human resource, and benefits outsourcing solutions for any size business. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business. With headquarters in Rochester, New York, the company has more than 100 offices and serves more than 522,000 payroll clients nationwide.








Customer Relations Specialist





DESCRIPTION



Tracking and reporting ongoing client issues and resolution of service problems.



Assisting clients with completing the general ledger matrix or other aids provided to clients.



Acting as the primary contact for assigned clients during the conversion process.



Suggesting additional system features and benefits to the client that will maximize the value received.



Entering employee and year-to-date information in the system.



Creating, executing, and reviewing data integrity reports to ensure accuracy of client information.



Completing tax checklists on all new clients and submitting them to the tax specialist.



Supporting the client during the first few payrolls by answering questions, resolving issues or concerns, and ensuring accuracy of the first invoice.



Serving as primary contact for assigned clients and carriers for day-to-day operational issues.



Conducting on-site and in-house client software training.



Balancing year-to-date totals against client totals and liabilities and deposits.



Completing the required documentation to turn the client over to customer service or the Human Resource Services division for ongoing support and product setup.



Maintaining an open issues list following implementation.



Answering Client Service Representatives' questions on client-specific issues as necessary.



Keeping abreast of Paychex Preview software changes and their impact on client payroll.



Remaining informed of any changes to wage and tax laws.



Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote Paychex's quality service image.



Inputting time off balances, general ledger, and fiscal year-to-date information.


REQUIREMENTS



Bachelor's degree is required with at least three years of related experience in a customer service and problem resolution environment, or the equivalent combination of education and experience. Candidate must possess a valid driver's license. Use of private vehicle is required. This position will require 2 1/2 weeks training in Rochester, NY.














Paychex is an equal opportunity employer.