Services Billing Administrator - Part Time

Service Billing AdministratorSince Berbee's formation in 1993, we have become a proven partner to businesses in need of information technology solutions. We continue to set the standard for uncompromising client support and technical leadership, and our relationships with IBM, Cisco, and Microsoft provide our clients with category-leading platforms and products. Whether it's hardware, software, networking, services, or support, we provide knowledge, skills, and expertise through principled partnerships with our clients.

Our dynamic, fast paced corporate operations team plays a critical role in the success of our company. At Berbee, we have never lost sight of what it is that makes us special: our culture and our people. When you work with Berbee, you get a team of smart, driven, highly-trained people who listen to your needs very closely and meet project objectives, timelines and budgets. We provide an environment for success, and our culture is based on the following foundation: be responsible to and for each other: embrace our clients' goals; and trust and support the individual's judgment.

This position will be part of the team in our Corporate office in Madison, Wisconsin. Berbee Information Networks is the predominant technology solutions provider in this region. Madison is the only American city built on an isthmus which provides a beautiful setting and many recreational opportunities. In addition to being a fabulous city, Madison has also received national recognition for its high quality of life. By joining our team you will be partnered with industry leading consultants and architects as colleagues to enable your success.


RESPONSIBILITIES:


Completes all professional services related administration for Delivery teams. Creates and maintains engagements/projects/tasks in the Changepoint billing system. Determines appropriate structure for each services engagement. Determines region, division and sales ownership, tax status, activity type, revenue recognition, etc. for each services engagement. Administers rates, adds and removes resources, creates milestone billing records.

Provisions timely engagement information to delivery teams through managing request queue. Communicates directly to all relevant parties. Responsible for daily completion of all requests.

Troubleshoots time entry problems. Works both in person and remotely with engineers, sales and managers to investigate and resolve billing issues. Takes ownership of issues and works with internal support staff as needed to complete.

Assists in the preparation and management of contractor documents. Maintains contract management system, including review of all contracts in place, update and replacement of expired contracts, and online storage of all services contracts. Assists with processing of new contractor documentation. Facilitates contractor setup in Accounts Receivable and Payable. Ensures accurate contractor time/expense entry in Changepoint.

Manages and reports on client prepaid services. Monitors budget to actual calculations on retainers to ensure accurate time entry and services billing. Compiles client facing reports accordingly.

Processes accounting documents for payment of bills, ensuring that charges are made to the appropriate cost centers. Obtains, routes, distributes and files customer contracts.

Assists Finance department with month and year-end invoicing processes.

Assists in time and expense training of new engineers during orientation.
QUALIFICATIONS:


High school degree required.

Associate degree in a business related or accounting related program preferred.

Minimum of 2 - 3 years in administrative support for professional services organization preferred.

ERP experience preferred; specifically Changepoint.

Must maintain a positive work environment at all times.

Must be able to work at continuous high level of accuracy.

Must be able to organize and implement record keeping databases.

Must have strong working knowledge of Microsoft Office tools.

General knowledge of computer technology and Internet.

Strong facility for working over the phone and through email.

Ability to multi-task.

Self-motivated and self-directed.

Excellent problem solving skills and follow through.

Strong oral and written communications skills.People are what make Berbee special. We encourage our employees to think of innovative ways to solve problems for our clients. As an equal opportunity employer, we encourage this independent thinking, and embrace the diversity of our staff.

We're committed to hiring and advancing the best individuals available, based on job-related qualifications. We value the perspectives and innovations that come from having employees of different race, gender, age, ethnicity, color, national origin, religion, disability, and marital or family status. And we encourage all of our employees to help build and support strong, vibrant communities, improving quality of life and making a positive difference where we live and work.

Affirmative Action/Equal Opportunity Employer


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