Studio Support Engineer

Studio Support Engineer @ Pixar Animation Studios!

Studio Support Engineer


Renderman Products




Pixar Animation Studios combines creative and technical artistry to create original stories in the medium of computer animation. Pixar has created six of the most successful and beloved animated films of all time: Toy Story, A Bug's Life, Toy Story 2, Monsters, Inc., Finding Nemo and The Incredibles. Pixar has won 18 Academy Awards and its six films have grossed more than $3.2 billion at the worldwide box office to date. The Northern California studio will release its next film, Cars, on June 9, 2006. JOIN OUR TEAM!




Summary of Position




The RenderMan Products Group is responsible for the development and support of Pixar's world-renowned rendering software. We are seeking a RenderMan Studio Support Engineer to act as front line support for the customers of our software. This role is responsible for interacting with principle technical leads at large customer sites and the RenderMan development team to provide the highest quality of studio support.




Responsibilities




-Respond to studio's queries and track open support requests.


-Administer the customer support website and forums.


-Isolate, debug, test, and verify bug fixes as they are reported.


-Help studios identify performance issues and pipeline bottlenecks.


-Provide feedback on the consistency and usability of new features.


-Act as an advocate for the desired features and bug fixes from studio customers.


-As an experienced user of the software, provide training and assistance for studio customers.


-Help prepare and deliver documentation, release notes, and presentations.




Requirements




-Master's Degree in Computer Science or equivalent


-Knowledge of 3D computer graphics: RenderMan, OpenGL


-Experience with Windows, Linux, and Macintosh computing environments


-Experience with popular modeling and animation packages: Maya, XSI, 3dMax


-Experience with software development: C, C++, debugging, code management


-Experience with bug tracking and website management tools


-Strong organizational skills with the ability to prioritize and multi-task


-Willingness to take initiative and resolve complex problems


-Ability to work in all levels of the organization


-Ability to work well independently within a fast paced, dynamic, deadline oriented environment


-Ability to communicate effectively with both customers and developers


-Some Travel Required




To apply, please go to www.pixar.com.




Pixar is an Equal Opportunity Employer.