Relationship Management Manager

Relationship Management Manager




Relationship Management Manager





The Merchant Payment Solutions Group specializes in providing solutions such as credit card, debit card, check guarantee and gift cards to businesses of all sizes. We are nationally recognized for our ingenuity and reputation as a leader in the electronics payments industry.





We are searching for a highly motivated Relationship Management Manager in Phoenix, Arizona. This is an excellent opportunity for qualified candidates to continue a successful Relationship management career.





Responsible for the management and oversight of a team of Merchant Services Relationship Managers who are focused on the servicing, retention and cross selling of bank products to merchants. Oversees the maximization and retention of the Merchant Services customer portfolio.





Duties include:





Build and maintain the team servicing, portfolio and ensuring that plans are executed to capture 100% of the customers business.





Ensure that portfolio strength is enhanced, profits and that revenue is achieved and maintained for each customer segment.





Provide direction and guidance to MCS Relationship Management Mgr in all applicable duties.





Partner with Merchant Services Relationship Management team, Operations Manager, Finance Manager and head of Merchant Services to ensure that attrition from the portfolio is minimized and that strategic goals are met.





Minimum Qualifications:





* 5+ years of management, sales/relationship management and merchant service business experience.





* Must have previous card payment (Acquirer) experience.





* Experienced anticipating emerging issues and implementing new business solutions, including referring critical issues to the appropriate level of management, and improving efficiency, quality, cost and productivity.





We are looking for someone who has demonstrated management experience with the full cycle of management responsibilities managing staff including hiring, training, conducting performance reviews and firing.