Business Support Group Manager

To be a leader in any industry, you must be more than just number one in sales. At LG USA, we focus on being the best - and that includes creating a family-oriented environment for our employees. In this dynamic industry, LG USA has maintained this unique philosophy; we believe it's critical for all employees to understand and embrace this way of thinking in order to service our clients and take the lead as a unified group. LG USA is committed to equal opportunity. Employment, promotions and related decisions are based on an individual's qualifications, experience, abilities, skills and performance.



Description:
General Definition of Job Function:


The Business Support Manager is responsible for: developing Wireless Policy and Procedures, maintaining communications with the customer and the sales team, providing customer requirements to the PRC and monitoring their performance to ensure compliance, identifying and resolving customer issues, directing the efforts of the Business Support Representatives, monitoring the activity and performance of the Authorized Service Centers, assisting LGIC engineering in identifying equipment performance issues by collecting data and samples, and direct the development and presentation of Level I,II, and III training.



Examples of Duties and Tasks Performed:



Develop and/or review Service Policy and Procedures to ensure Market competitiveness
Negotiate Service Agreements
Communicate daily/weekly/quarterly with major customer accounts
Assist sales teams and customers with resolution of problems
Review weekly Open Order reports to major customers
Review monthly Ship/Receive reports to major customers
Participate in weekly Sales team conference call
Participate in weekly conference call with Solectron Global Services
Provide guidance and support to Business Support Representatives
Communicate with LGIC engineering to ensure all support tools are current
Assist Customer Service with technical information, policy information, and issue resolution
Provide customer information and requirements to the PRC, monitor for compliance
Assist Warranty claims and ASC administration departments with wireless policy, requirements and pricing.




Qualifications:



Minimum of an Associates Degree or equivalent technical training.

Minimum 6+ years experience in Cellular service or PRC Groups.

Strong interpersonal skills; Knowledge of personal computers, Microsoft Office software, and general office equipment.

Knowledge of CDMA theory and Group preferred.




Please send your resume with salary history to:
Mr. Chan Lee at LGE Alabama; leechan@lge.com
(No Agency referrals accepted)