Senior Account Service Representative - WI

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards.
Nature and ScopeProcessWorks, Inc. administers Section 125 flex spending accounts and defined contribution health plans, COBRA, retiree billing, health reimbursement arrangements, Section 105 medical reimbursement plans and Section 132(f) transit and parking benefits. The company offers the highest level of customer service and the most advanced administration capabilities available. Its Internet and other ahead-of-the-industry technologies help employers and employees alike save valuable time and money. ProcessWorks, Inc. is a full-service firm offering implementation, enrollment, administration and compliance services.Responsibilities:
To establish and maintain the relationship with customers after implementation is completed.
The Account Manager will serve as the primary "point of contact" for all external customers within the assigned client portfolio.
This includes developing and owning the relationship between ProcessWorks, Inc. and the individual customer, assisting the customer in maximizing its use of the application and working with the customer to identify areas of need where additional ProcessWorks, Inc. products may enhance attainment of their business goals.
Also, will serve as the liaison between the customer and ProcessWorks, Inc. to advocate for the customer in speedy resolution of problems across various internal departments.
This involves working closely with all areas within the organization.
This will also entail developing and maintaining a close, productive working relationship with all pertinent internal departments/teams (i.e. Support Services, Technical Support, Network Support, R&D) along with the assign Sales Executive.



Qualifications:
College education or related work experience in the employee benefit field to include, health and welfare or insurance industry.
Excellent written and oral communication skills.
Detail orientated with a high level of accuracy.
Excellent organizational skills are a must.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V





PLEASE APPLY USING THIS BUTTON ONLY