CUSTOMER SERVICE ASSOCIATE

Come join a fast-growing, exciting import, manufacturing & distribution company!

Company Information



The Midwest Air Technologies (MAT) family of companies is a dynamic multi-faceted organization that provides a very diverse product mix. By establishing key alliances with major retailers throughout the U.S. and manufacturers in China, the MAT family of companies has developed a reputation for providing innovative, value-added products supported by a fundamental commitment to customer service and satisfaction. In addition to the product, import and distribution services, the MAT family of companies has further evolved to provide our customers with engineering, domestic manufacturing, and technology as well. Our headquarters are in Lincolnshire, IL; with manufacturing/distribution sites in California, Georgia, Illinois, Missouri, New Jersey, Texas, Washington and China. There are 3 divisions: automotive hard parts, auto accessories, and hardgoods/distribution. Our customers range from major home centers, hardware chains, farm co-ops, large retailers, and tier I & II automotive suppliers. We also have affiliates over in Denmark, France, Spain and India. Our vision is to build a strong merchandising group of products for the retail trade with low cost, quality goods made both overseas & domestically.


LOCAL APPLICANTS ONLY-NO RELOCATION PACKAGE AVAILABLE AT THIS TIME.


Job Description

This position is for our TIGER ACCESSORY GROUP, which makes auto accessories and car cleaning products for the do-it-yourself consumer. TAG provides lighting products & accessories such as on & off road lighting, fog, driving and auxiliary lighting, portable spotlights, replacement lenses, reflectors and mirrors.



CUSTOMER SERVICE ASSOCIATE



We are seeking a professional, energetic, mature individual to be an integral part of our customer service department. Our selected candidate will provide superior service to all of our customers, process orders using multiple databases & search methods, be a good problem solver, and have the ability to work in a very fast-paced environment. Must have good computer (Word and Excel) and communication skills.


Seeking candidate with 1-2 yrs. experience, excellent communication skills and strong software skills for our busy office.

Position will include heavy phone contact with our customers, reps and warehouse personnel.

Order entry and expediting

Claims resolution


IF YOU ARE READY TO SUPPLY OUR CUSTOMERS WITH SUPERIOR CUSTOMER SERVICE, THEN PLEASE APPLY AS PER THE INSTRUCTIONS.


Job Qualifications


Must be detail-oriented and able to change priorities quickly.

Must be professional in dealing with customers

Must be able to juggle answering phones and taking care of issues

Must be a good problem solver

Must have 1-2 years experience in customer service - business to business


For Additional Information
PLEASE SUBMIT ALL RESUMES (in Word format)with cover letter VIA E-MAIL to jobsatMAT@midwest-air.com or by fax: 847-793-8820

NO PHONE CALLS OR AGENCIES PLEASE.