Customer Service Associate (9:15am - 6:15pm) - Birmingham, AL

Description


Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career.

PBMS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation.

Key responsibilities may include:

·Scanning,Blowbacks of black and white documents

·Trial notebook preparation; bates labeling manually and digitally

·Video digitizing, CD/DVD Productions

·Summation,Trial Director Preparation

·Litigation Support in courtrooms

·Cross training in the following area: Operating mailing, imaging, copy or fax equipment, and Shipping& Receiving
·Lift large bundles ofovernight packages and shipments of paper
·Handle time-sensitive material like confidential, urgent packages
·Maintain copier equipment
·Provide courier & messenger services
·Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
·Demonstrate flexibility in satisfying customer demands in a high volume, production environment
·Consistently adhere to business procedure guidelines
·Take direction from supervisor or site manager
·Participate in cross-training
·Maintain all logs and reporting documentation; attention to detail
·Adhere to all safety procedures
·Perform other tasks as assigned

PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment.

With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.


Qualifications


PBMS is currently seeking full time associates who are customer service oriented, career-minded, and able to work in a fast paced production environment.

Although experience is preferred, it is not necessary. The ideal candidates must be able to demonstrate the following qualifications:

·High school diploma or equivalent (GED) preferred but not required
·Minimum of six months customer service related experience required
·Minimum of six months related scanning experience required

·Bate label experience required

·Ability to video digitize CD/DVD required

·Mailing, copying, faxing and imaging experience preferred
·Keyboarding and windows environment PC skills required

·Excellent communication skills both verbal and written
·Ability to effectively work individually or in a team environment
·Competency in performing multiple functional tasks
·Ability to meet employer's attendance policy
·Lifting up to 55 pounds
·Standing for long periods of time
·Significant walking
·Willingness to submit to a pre-employment drug screening and criminal background check