Customer Service Representative

What We do


The American Medical Association (AMA) supports its member physicians in the pursuit of the highest ideal of medicine - to help all Americans lead healthier and more productive lives.






Customer Service Representative


Job Description


Responsible for handling phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner. Respond to non-phone service inquiries as needed. Responds to questions regarding AMA policy or any other issues in a professional, informative, and efficient manner. Responds to service inquiries regarding AMA Press products promoted in the online and print catalogs. Supports the online catalog by assisting with registration, passwords, and navigation. Enters AMA Press book and subscription orders and research and resolve fulfillment problems. Responds to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing. Assists constituents with access to JAMA and Archives Journals Online and CME Online by providing product and registration information and by assisting with passwords and navigation. Responds to inquiries regarding AMA credentialing products. Supports online systems by assisting with registration, passwords, and navigation.


Job Requirements:


Bachelor's degree or 4 years of customer service and/or telemarketing experience strongly preferred.

Experience with service center tools (e.g., telelphony, measurement, applications).

Advanced knowledge of AMA structure and organization, AMA periodicals, books, products, and basic CPT-IS, Physician Profile, Physician Select information is needed. Also needed is more advanced knowledge of current AMA physician advocacy issues) and of the AMA membership product.

Excellent oral communication skills, and experience communicating with physicians in writing and by phone.

Ability to react quickly, calmly, and with sound judgment to customer requests and complaints

Ability to learn and effectively work with computerized systems and computers

Strong listening skills as well as oral and business writing skills

Well developed personal computer skills, including expertise with Microsoft suite of software

Strong problem solving skills

Extraordinary customer service skills and ability to establish and maintain relationships with AMA constituencies and AMA staff

Ability to analyze data and affect change as a result

Ability to assume management responsibilities as assigned





Contact Us:
Kelly Siewert
Employment Services
Dept. 1974KAS-HJ
American Medical Association
515 North State Street
Chicago, IL 60610
Fax: 312-464-5871
e-mail: kelly.siewert@ama-assn.org
EOE