On-Site Services Specialist.IMS Ops

Find your place in our dynamic organization of achievers

As the world's largest independent channel for document management systems and services, IKON Office Solutions is well known for offering best-in-class copier and printer technologies from leading manufacturers and one of the industry's broadest arrays of document management services. But the fact is, it's not just our products that stand out in clients' minds. It's our people. From our sales group to our service and support professionals, we can confidently assert that we have the best team in the business.

We have earned national recognition for:
Integrity At Work: "One of America's Most Admired Companies" - Fortune Magazine
Competitiveness At Work : "One of the 50 Best Companies to Sell For" - Selling Power Magazine
Respect At Work: "Top 50 Companies for Diversity" - Diversity, Inc.
Learning At Work: "Top 100 List" - Training Magazine

Who we are as a company

At IKON, our vision is to be the leader in providing innovative products and services that enable our customers to manage document workflow and increase efficiency. In doing so, we are focused on meeting and exceeding the needs of today's businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:
Customer Centricity: Always putting our clients first.
Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
Integrity: The foundation of our relationships with each other, our customers, suppliers and shareholders.On-Site Services Specialist.IMS Ops
Birmingham, AL



Post Description

POSITION PROFILE
Provides entry level basic operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May perform one or more of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES
Runs high volume copy machines and performs binding and finishing work.
Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
Performs all repair service on customer copier equipment.
Maintains records for management reports and inventories of supplies needed.
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
Calculates charges for jobs performed and maintains some billing logs.
Responds to and coordinates all service calls required by customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
Maintains daily meter and service logs.
May travel between customer's buildings.
Answers customer questions regarding status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping of materials.
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
Uses all copier equipment, calculator, fax machine, postage meter and some PC.
Performs filing duties, which may include 'purging' and archiving old documents.
Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)
Requires high school diploma or GED.
Some related copy job experience is preferred.
Requires valid driver's license and minimum levels of auto insurance coverage per IKON Office Solutions policy.



IKON is an Equal Opportunity Employer, M/F/D/V.