Recruiting Manager / Supervisor

Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada. Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart and in Canada by Sears Canada. The company is the nation's largest provider of home services, with more than 14 million service calls made annually. For more information, visit Sears Holdings' website at http://www.searsholdings.com.

Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

Job Summary

Utilizes Human Resources expertise to provide call or web center management the recruitment support needed to help meet business objectives and ensure fair treatment of candidates and associates. Develops recruitment strategies toward goal achievement and operates within budgetary guidelines. Actively builds relationships with community agencies and schools to build quality applicant pools, coordinates internal and external job fairs, manages employment advertising, and manages internal posting process. Monitors performance, coaches for improvement, and provides feedback to recruitment team members. Actively participates in the acquisition of new team members through the hiring process, adherence to policies and procedures, and creation of motivational strategies to drive quality performance. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management. Works closely with HR manager and may participate on cross-functional projects.

Responsibilities/Skills/Experience Requirements

RESPONSIBILITIES: Drives team performance through development and support of strategies tied to outstanding customer service, adherence to quality standards and performance metrics, and fair human resources management. Monitors direct operating expense and adherence to budget. Directly supervises recruitment team members. Provides performance feedback through informal communications, formal performance reviews and goal-setting, and deficiency management. Develops, supports, and/or communicates departmental and organizational quality standards, recruitment processes and procedures, and policies. Participates in the interviewing process and makes hiring recommendations. Prepares and manages to recruitment portion of affirmative action plan. Appropriately addresses escalated human resources issues; consults center HR Manager for guidance as needed. ///// CURRENT COMPETENCIES: Demonstrated leadership skills, attention to detail, strong communication and interpersonal skills, and proficiency in MSOffice tools. ///// REQUIREMENTS: High school diploma or GED required. College degree or equivalent work experience in human resources required. Minimum of three years in high-volume recruiting required. In-depth knowledge of current local, state, and national human resources legislation required. Professional Human Resources Certification (PHR or SPHR) strongly preferred. Supervisory experience strongly preferred. Experience in one of the following preferred: sales call center (inbound or outbound); customer service call or web center; and/or credit card operations or collections call center.