Training Facilitator

Description:
o Develop and maintain written training modules related to customer service agent utilized software.o Develop curriculum for delivery of classroom instructions and presents hands - on training.o Maintains a high level knowledge of the company software utilized by the customer service agents.o Responsible for developing, and implementing of new curriculum for new hire classes and staff development.o This includes administering and organizing training programs, scheduling and coordinating training sessions, monitoring and tracking results of training programs

Required Qualifications:
o Ability to effectively communicate with all levels of management, employees.o Excellent writing and verbal communication skills are required.o Ability to collaborate with manager, co-workers, staff and all levels of management.o Excellent facilitation skills.o Must be high energy and enthusiastic with the ability to work non-traditional schedules.o Previous training experience in the call center environment desired.

Who We Are:
GSI Commerce provides an e-commerce solution enabling retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. The company's e-commerce solution includes Web site design and development, e-commerce technology, managed hosting, order fulfillment, customer service, merchandising and order management, online merchandising, customer relationship management, content development and online marketing. The company operates either all or a portion of the e-commerce businesses for approximately 45 partners. GSI Commerce trades on the Nasdaq Stock Exchange under the symbol, GSIC.

GSI Commerce is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, national origin, disability, or any other status or characteristic protected by law.