Claims Supervisor - CALIFORNIA

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About Us:


Since its founding in 1907, The California State Automobile Associations' vision for the future has focused on growth and expansion while vigorously maintaining the personal relationship upon which it was founded. From the automobile's first appearance in San Francisco, to the present day fascination with the information superhighway, people have trusted CSAA to be their advocate and guide, whether they were on the road, at home, or out exploring the world.

The key to our success is people!

CSAA strives to enhance the personal and professional development of each of our employees. Our culture is rooted in the values of Members First, Integrity, Collaboration, Adaptability, Accountability and Excellence. We recognize leadership, productivity, communication, creativity, commitment and quality performance. If you want to join a high-performance team where you can truly make a difference, we invite you to take part in CSAA continued growth into the next decade.

There is one AAA and we lead the way!



Overview:
This position is responsible for supervising staff involved in the investigation, processing, and resolution of claims for Western United Insurance. Working in partnership with staff while actively coaching and guiding their development.



Responsibilities:
Review new losses; provide feedback and guidance to staff relative to productivity, responsiveness, and customer satisfaction. Assist employees with insureds, agents, and support staff in resolving problems and questions, as well as appropriate follow up. Monitor workload within unit. Maintain attendance records. Annually complete and administer performance appraisals to all direct reporting staff members. Diary files to ensure claims are thoroughly investigated; company procedures, DOI regulations and Fair Claims Practices are followed and claims are handled in a timely manner. Review mail within the unit. Review all payments over examiners authority.



Qualifications:
Comprehensive understanding of insurance policies and claims procedures. Strong decision making, leadership and motivational skills. Ability to negotiate effectively. Highly organized and able to effectively manage multiple priorities in a fast-paced environment. Operating mainframe/PC equipment including Microsoft Window applications (Word, Excel, Outlook, & Power Point). Professional appearance and manner.