Customer Service Director

Customer Service Director - Insurance Software

Company Information
With offices in Boston, MA, and New Brunswick, NJ, Delphi Technology, Inc. (dti), is a successful software applications vendor with an outstanding customer base and strong growth potential. We've been in business for over 15 years, providing information systems solutions to our insurance and risk management industry customers. dti offers excellent salaries and comprehensive benefits, including stock options. We are an equal opportunity employer.


Job Description
Acts as primary management interface to assigned production customers. Manages and administers activities of team assigned to account to ensure that quality and quantity of work performed meet customer requirements and company profit and utilization standards. Initiates and maintains two-way communications between customer team and dti and resolves issues in a mutually agreeable manner. Relying on knowledge of both the customer's processes and requirements and dti's products and services, consults with customer to identify follow-on services and sales opportunities. Often involved in recruiting new Customer Service employees. Reports to Vice President of Customer Service.


Essential Duties


Customer Relations

Account Financial Management

Account Management

Employee Supervision

Department Management


Job Qualifications


A related degree and seven or more years of related insurance technology experience, at least three of which have been at the management level.

Excellent communications skills, both oral and written, and superior interpersonal skills.

Understanding of insurance software--CPCU a plus.

Prior Account or Project Management required.

Some travel will be required.


How to Apply
To apply, send your resume, indicating position of interest, to:
careers@delphi-tech.com