Dir., Structured Settlements

WHY JOIN THE HARTFORD?

The Hartford is one of the oldest and largest investment and insurance companies in the United States. Founded in 1810, this company is a leading provider of automobile and homeowners products, business insurance, investment products, life insurance, and group & employee benefits. Recognized for the diversity of its product portfolio and distribution networks, the client serves customers through independent agents and brokers, financial institutions, affinity groups and via the Internet. Approximately 11,000 independent agencies and more than 100,000 registered broker/dealers sell the company's products. The company has approximately 30,000 employees in the U.S. and serves customers worldwide. The Property & Casualty (P&C) Operations include business insurance, specialty commercial and personal lines. This business had 13% written premium growth in ongoing businesses with strong growth in small business insurance and personal lines.

WHAT IS THE OPPORTUNITY?

Reporting to the Vice President, Claim Staff Legal, the Director, Secured Benefit Services (SBS), will be responsible for maximizing the use and effectiveness of structured settlements and safe haven accounts to achieve the best claim outcome for P&C Claim. He/She will be accountable for the day to day operations of P&C Claim's structured settlement and retained asset programs (RAP) which includes responsibility for driving, marketing, and managing all structured settlement investment products to be utilized by the 3,000+ P & C Claim staff. The Director will also be accountable for coordinating programs with Life and P&C company senior leaders, resolving complex issues and monitoring results associated with those programs. Additional functions include managing national broker/vendor and industry annuity provider relationships, developing and executing SBS training curriculum to claim adjusters, and maintaining program regulatory compliance. The Director has management accountability for one national large case negotiator.

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

This position is responsible for oversight of structured settlements through Hartford Life in excess of $150 million/year, maintaining a retained asset program with a $70million daily balance and administration of claim annuity files in excess of $800 million.

Accountabilities will include the following:

Operational Leadership
Strategic planning, development and execution of SBS operating plan
Development and maintenance of SBS and RAP scorecards for multiple constituents (Field, HO, SRS, Brokers, Staff Legal, and ad hoc reports)
Administration of Annuity policy ownership
Maintenance of SBS Website; SBS and RAP Coordinator lists
Enhanced development and use of RAP Allocation web-based assignment and tracking tool
Develop and execute SBS on-line training module

Program Leadership
Partner with CA&L, PL, WC, Property, SRS, and Hartford Life (HLI) leaders to create high performance structured settlement and RAP programs. Lead execution of programs through Field and HO leadership teams, Field Office Coordinators and Leaders, HLI Sales, and structured settlement brokers.
Develop and utilize partnerships with Claim Actuarial, MIS, Staff Legal, IT, Communications & HR to maximize effectiveness of programs.
Manage vendor relations for RAP program (Medibill, Bisys, Open Solutions, State Street bank, and HIG treasury) and assist in resolving annuitant claim issues (may include litigation).
Responsible for ensuring HLI and broker compliance
Become influential leader on enterprise-wide RAP steering committee.

Marketing
Builds strong HLI-Broker-P&C Claim relationships
Develops and maintain national broker relationships, resolves broker disputes and responds to inquiries
Delivers frequent presentations to Broker community and P&C Claim
Travels and visits P&C Claim offices and broker offices in conjunction with HLI sales force
Attends and participates in major Industry, Broker, HLI and P&C Claim leadership and annual meetings

Qualifications
BA/BS, advanced degree preferred
6+ years in financial services or insurance industry, specifically in sales or service a plus.
Investments experience or working knowledge of investment brokers strongly preferred.
Understanding of functional claim handling preferred.
Previous experience facilitating training helpful.
Strong project management skills.

Core Competencies
Influential relationship building - Ability to influence senior leaders, diverse constituents, and field offices. Builds network of internal contacts to get things done quickly and effectively. Negotiates deals and business transactions favorable to The Hartford's interest while operating in a way that maintains relationships.
Visionary and strategic thinking - Does continuous data-gathering and analysis to anticipate developments and identify business opportunities within his or her unit. Develops sound strategies for capitalizing on those opportunities and improving those results. Decisions are well-reasoned and demonstrate sound understanding of the business and downstream impacts.
Leadership - Acts as champion of SBS & RAP Programs. Exhibits relentless drive to deliver exceptional results, overcoming obstacles through creative problem solving, influencing skills and determination.

WHAT IS THE COMPENSTATION OPPORTUNITY?

A competitive compensation package consisting of a base salary, target bonus and long term incentive will be offered to attract an outstanding individual. Relocation is also available as appropriate.