Field Representative (Phoenix - East Valley)

Summary:


Field Representatives are responsible for estimating first and third party material damage, completing scene investigations, conducting in-person interviews, and assist in monitoring Esurance's DRP program. Assignments will be handled from the field using estimating software and digital photography. The Field Representative will need to understand coverage, policy interpretation, exposure recognition, liability determination, and be able to adjust material damage at all levels. Other needed skills will encompass salvage, subrogation, and total loss knowledge.








Job Responsibilities:








Working closely with Claims Representatives, Desk Auditors, Total Loss Specialists, SIU and Material Damage Managers to ensure fair, accurate, and timely settlements of material damage claims




Extensive knowledge and use of estimating software to ensure accurate appraisals of all levels of material damage




Utilization of digital photography to document all material damage for the file, as well as documenting vehicle identification, condition, mileage, options for total losses




Completing accurate total loss valuations through the use of CCC Information Services







Ensuring total losses are released and moved timely to reduce advanced charges







Thorough documentation of all activities in electronic file







Building rapport with DRP and other auto repair facilities to resolve supplements timely







Monitoring DRP shops for compliance to guidelines through the use of re-inspections







Assist MD Manager in providing material damage training for claims personnel







Complete scene investigations, in person interviews, and pick up police reports as necessary




Complete 30 hours of CE every two years to include I-CAR certifications







Understanding all the Department of Insurance Regulations and Insurance Codes that are applicable to claims handling








Qualifications:





Bachelor's degree and/or equivalent work experience is required








5 years experience estimating auto material damage







Prior auto claims experience is required







I-CAR certification preferred








Ability to estimate all levels of auto material damage








Excellent verbal, written and interpersonal skills







Strong analytical skills







Organizational and multi-tasking abilities







Solid negotiation skills







Exceptional customer service skills







Team Player who can assist others as needed








Solid computer skills and use with MS Office Products









If you'd like to be a part of a team that is revolutionizing the way people think about insurance, please submit your resume to us by clicking on the following link:


http://jobs-esurance.icims.com/esurance_jobs/jobs/candidate/job.jsp?jobid=1584&mode=view . Please cite referral source as Hotjobs.








Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. This commitment to excellence is why Esurance is now the fastest growing auto insurance company in the U.S. A subsidiary of White Mountains Insurance Group, Ltd. (NYSE:WTM), Esurance started writing Personal auto insurance in 1999. Esurance provides auto insurance direct to consumers online, over the phone through its' sales centers, and through select online agents. Our headquarters are located in San Francisco, with regional claims centers in Sacramento, Atlanta, Phoenix, Tampa, and Dallas. Esurance service operations and/or sales centers are located in Sioux Falls (SD), Sacramento (CA), and Tampa (FL).


Esurance is an Equal Opportunity Employer.