Manager, Clinical Quality Improvement

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.



Optum delivers personal health management solutions designed to help individuals stay healthy, get healthy and live with illness. Evidence-based medicine, technology and specially trained nurses are combined to identify an individual's health needs, make referrals to appropriate resources and close gaps in care. With capabilities ranging from wellness promotion to self-care and triage to longitudinal case management, Optum delivers an integrated, cohesive approach to managing the health of each individual--as an individual.



If you're seeking a rare combination of support and resources for your career, Optum is the healthy business for your professional success.



We are currently seeking a collaborative professional with exceptional leadership abilities to manage the efforts of our Consumer Connection Quality Audit Group. This is an exciting opportunity to work with a new and developing department where you would help create the quality audit and accredation program to support product concept testing, proactive issue identification and action planning. The individual in this role will gain skills and experience that could lead to a variety of advancement opportunities.



Primary responsibilities include:


Managing a group of Quality Management Specialists and Quality Monitors
Collaborating with new product design teams for quality plan development
Lead quality audit tool design teams
Performing quality analysis of processes
Writing reports
Collaborating with process teams to create process quality improvement plans
Representing the quality department in corporate meetings
Providing consulting support to site management regarding performance issues



Demonstrated experience in quality process auditing and data analysis in a health call center is required. Significant management experience is essential. MS Office proficiency is a must. A background with quality audits and quality system development is preferred. A Six Sigma background is a huge plus. Health care experience is a must.



UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.



Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

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