Service Manager

WHY JOIN THE HARTFORD?

As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. Whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals.

WHAT ARE WE LOOKING FOR?

Demonstrated leadership skills - prior experience managing people is required

Excellent communication skills - verbal, written, and presentation

6+ years of prior sales or services experience is required

Strong organizational skills, including workflow management, and experience implementing related best practices

Ability to maintain balance and fresh ideas in a highly effecitive sales office

College degree preferred



Competencies:

Interpersonal Perceptiveness, Innovative, Motivating Others, Handling Performance Issues, Develops Effective Relationships, Values Customers, Business Skills, Time Management, Influencing, Accountability.

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

This position supports the Regional Manager in the leadership and management of the field sales office, with the primary accountability of managing the service and support associates and functions. Additionally, the position has the accountability to personally manage a small book of customer accounts.Leadership / Management Objectives (70%):Staff Development Establish clear accountabilities and performance goals for Account Management and Support Staff. Effective Performance Management including orientation, training, monitoring, feedback and performance appraisals. Support and assist in the Account Managers' development of individual business plans. Workflow Management - Ensure effective and consistent workflows and Best Practices are implemented, monitored and managed according to Hartford standards and procedures. Office Management - Together with Regional Manager, effectively monitor management reports to maximize profitability and productivity in the sales office. Coordinates planning efforts to align with RVP and DRS sales and service objectives. Maintain high persistency results via the delivery of exceptional customer service. Ongoing communication and support of service strategies and initiatives. Ensure a High Performing Culture in the field sales office. Account Management (30%) (see Sr. Account Manager job description)Responsible for managing, retaining and growing a minimal book of business (2-3 accounts), with the intent of staying engaged and up to date with Account manager and Customer needs, and day to day process.Leadership Role in Pre-Sale meetings and Finalist Presentations to effectively communicate the Service / Claims Story and enhance sales opportunities. Effective customer service administration; effectively utilizing support staff and HO service team as appropriate. Effective Pro-Active customer and broker interface Effective management of renewal process and presentation.

WHAT IS THE COMPENSATION OPPORTUNITY?

At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.