TEAM LEADER - CALL CENTER

At Horizon Blue Cross Blue Shield of New Jersey, the collaboration between diverse professionals is one reason people are making NJ's largest health care insurer their favorite place to work. With more than 2.9 million members, our goal is the same as it has been since 1932 - to provide individuals and employers in New Jersey with convenient access to quality, affordable health care.

TEAM LEADER - CALL CENTER
-Wall, NJ-

Successful candidate will be responsible for ensuring an exceptional level of quality service within our high-performing call center. In this role, you will supervise/coordinate work flow; lead, coach, motivate and evaluate staff; monitor results and develop action plans; oversee the implementation of process improvements; and review budget/administrative cost data. Your goal will be to achieve an inspired atmosphere of open communication, teamwork, empowerment and pride in ownership.

To qualify, you must have:
o Bachelor's Degree
o 5 years experience in a Call Center environment.
o 3+ years of supervisory experience.
o Superior communication/interpersonal skills.
o PC proficiency (MS Word, Excel).
o Health Insurance industry experience preferred.

We offer highly competitive salaries, a dynamic work environment, and a comprehensive benefits package. For immediate consideration, please apply online at: www.horizonblue.com/careers. EOE/AA M/F/D/V.

HORIZON
Blue Cross Blue Shield of New Jersey

Making Healthcare Work