Total Loss Team Leader

WHY JOIN THE HARTFORD?



As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals.

WHAT ARE WE LOOKING FOR?

We are seeking an experienced insurance professional with strong technical knowledge, leadership skills, and commitment to lead a team processing total losses. This individual must be able to communicate information as a subject matter expert and as a mentor/trainer. In addition, the individual must recognize and analyze trends and recommend solutions in an effort to run the Total Loss unit more efficiently and address economic opportunities. This individual must prioritize and organize work while managing multiple projects. Candidates must have a thorough knowledge of APD claim handling procedures, strong technical knowledge, college degree and/or equivalent experience and 5+ years experience in handling auto physical damage claims. Appropriate state license(s). Professional designations a plus. Previous supervisory experience is required (prefer experience in the insurance industry). Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers. Ability to adapt to change and implement change initiatives is critical.

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

The Total Loss Supervisor will provide effective leadership for the claim handlers, including: coaching and training staff, providing feedback, creating training and development plans, and inspiring and motivating team members. The Supervisor must promote and encourage an inclusive and diverse work environment, model professional and ethical leadership while effectively communicating the business vision, strategy and goals. This individual will manage and implement change initiatives while ensuring high levels of functional expertise and customer service by fulfilling our contractual obligations to the policyholder. Ensure file quality and proper utilization of subrogation and salvage initiatives. Establish negotiation and mitigation strategies. Develop and implement an operational fraud plan. This position requires preparing management reports, monitor and address workload; and handle disputes to resolution. Duties include, but are not limited to, reviews for quality control and service standards, reviewing and evaluating claim files, observing and evaluating staff performance, communicating clearly and effectively with customers and vendors and making a commitment to valuing Diversity & Inclusion and supporting the Code of Conduct and Ethics Standard.

WHAT IS THE COMPENSATION OPPORTUNITY?



At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.



WHAT ELSE CAN YOU TELL ME?

The Hartford Western Personal Lines Claims Service Center in Phoenix, AZ is a fast paced organization that will offer you the opportunity to join a team of dedicated Claim Professionals. We value providing exceptional customer service and superior claim handling, while providing our employees with the opportunity for growth and advancement.

An Equal Opportunity Employer

"Committed to Building Inclusion and Leveraging Diversity"

**NO AGENCIES PLEASE**