Computer Technicians - GEEK SQUAD CIA AGENTS

Technology, Sales, Consultant


Best Buy and The Geek Squad are driving to create a unique retail experience * one that offers our customers service and solutions when and where they want them. You'll use your people and technical skills to ward off computer disasters, small and large. Advanced training will be provided.


JOIN THE UBER-COMPUTER-FIXER REVOLUTION!

GEEK SQUAD WANTS YOU

Apply now for the following Geek Squad position:

COUNTER INTELLIGENCE AGENT

The Counter Intelligence Agent (CIA), Geek Squad City, will provide customer assistance regarding repairs, upgrades, installation and operation of product, performs basic functionality testing on units, as well as diagnosing, conducting minor repairs and cleaning.

Customer Service and Administrative:
* Assist customers with service/repair issues, discuss product with customers to determine product problems and service requirements. Answer questions regarding product installation and operation.
* Correctly and fully completes repair tags for all product lines, verifies proper paperwork (receipt, PSP), and documents items included with unit.
* Offer estimate of work to be done if applicable.
* Contact customers regarding status of repair; solicit additional information if needed, provide work estimates and contact customers when item is repaired.
* Educate customer to prevent similar problems, if applicable.

Technical
* Software installs and trouble shooting.
* Routine functionality testing (all product lines).
* Basic cleanings (all product lines), Basic part installs.

Supervised on the job training
* Must pass Best Buy Certification test within 90 days of hire or promotion to position. Preparation for A+ Certification.
* Learns more advanced repairs under supervision of lead or qualified technician if applicable.

Requirements:
* HS Diploma or equivalent required
* 2 year Associates Degree preferred, Certified Electronics Technician or 2 yr Electronics Degree
* 1-2 years prior experience diagnosing and repairing PCs

We place a high value on learning and growth, and we encourage our employees to excel in their fields. We offer a rich array of benefits that help contribute to balanced lives, general well-being, and supportive personal and professional relationships. We also offer competitive wages, employee discounts, and excellent career opportunities.

Should you choose to accept this mission

Apply online at


http://www.geeksquad.com/becomeagent
Equal Opportunity/Affirmative Action Employer