Home | Links | Contact Us | Press | Post a job | Bookmark
Search jobs:
Home Internet & New Media Customer-Care-Account-Management

 Software Engr Open Content Platform Unix C++
Description Technical Yahoo! - Open Content Platform (RSS) Open Content Platform is a highly ...


 Web Services Developer
Chevron Corporation is one of the world's leading energy companies. The Chevron portfolio includes ...


 Engineering Mgr 2 Yahoo Finance
Description Yahoo! Finance is the number 1 finance portal in the world. We serve content from over 5...


 EBusiness Manager / Enhancement Lead
The eBusiness Enhancement Manager/Lead will work with portal owners, product managers and subject ...


 Manager, Content Development
Description Yahoo! Search Marketing, a division of Yahoo! Inc., offers essential marketing services ...


 M&A Business Analyst
Description Business Analyst M&A, Corporate Development In this position, you will play a key role ...


 Senior UI Designer
Primary Responsibilities : Dynamic and diverse team seeks an enthusiastic UI Designer. - Provide ...


 Sr. UNIX Systems Administrator - Yahoo!
Description Senior Systems Administrator (UNIX) Yahoo! HotJobs Req ID #RX1000017525 Location: S...


 Business Development Mgr 1
Description Join the Hottest team around. Yahoo! and HotJobs have joined forces to create the ...


 Sr. Technical Project Manager
Description Sr. Technical Project Manager (Infrastructure) Location: Burbank, CA Job ID: RX100001740...


 Customer Care Account Management

Details
Country: USA
Location: CA Sunnyvale
Total applied: 40
Job ID RX1000017473
Position Type Full-Time Employee
Company Name Yahoo! Inc
Location Sunnyvale, CA
Salary Unspecified
Experience 2-5 Years Experience
Customer Care Account Management

Description
Position Summary:
Customer Care Account Management provides the day-to-day management for projects, programs, and initiatives for the Search and Market Place Business Unit at Yahoo! You will be responsible for the customer experience with Search and Market Place products and improving such services that drive customer satisfaction with Yahoo. Relationship management, problem solving abilities, financial acumen and project management are essential skills to possess in order to be successful in this position. Yahoo! Search and Market Place is an important business for Yahoo! where you will be expected to help shape and grow our programs for years to come.

Primary Responsibilities:
* Primary contact and liaison to Search and Market Place BU. Responsible for day to day customer care project management for all Search and Market Place products; Facilitate regular communication with the BU and quickly resolve issues to ensure key performance indicators are achieved and maintained
* Work with all areas of Customer Care including Operations, Technical Operations, Outsourcer Vendor Management, Training and Quality to ensure accurate and timely communications regarding new launches, redesigns, or changes to the Search and Market Place products
* Create budget/forecasts on a monthly and yearly basis.
* Maintain and manage the Customer Care budget for all products within Search and Market Place.
* Assist customer care production through monitoring, feedback, resource planning, staffing, and all other methods to achieve and/or exceed metrics
* Monitor product activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, client/project content changes, ticket cycle time, agent productivity, bug reports, monthly business reviews etc.)
* Create and manage project plans along with managing all resources necessary to ensure project completion and/or service level attainment
* Coordinate the resources within Customer Care to ensure achievement of metrics and timeframes of projects
* Continually work with functional owners to identify and implement improvements
* Acquisition integration management

Qualifications and Skills:
* Minimum of 5 years business-to-business account management experience
* Minimum 10 years professional experience
* Minimum 3 years Project Management experience
* Budget creation, planning and analyzing skill set essential
* Ability to work in a high activity/pace environment with managing associated stress
* Excellent verbal and written communication skills to effectively communicate with various departments and levels within Yahoo!
* Excellent organizational skills and ability to work independently
* Analytical skills to interpret marketing, systems, and other technical information and form conclusions and/or recommendations
* Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another
* Must be able to bring order to a sometimes-chaotic environment
* Ability to handle confidential and sensitive employee information
* Experience with computer systems: MS Office required, MS Project a plus, Kana email management system a plus
* BS Degree required, MBA plus
* Some travel may be required

- Apply for Customer Care Account Management

Your email:
Friend email:

Related jobs
  C# Programmer - .NET Programmer - Software Engineer
C# - C++ - Senior C# Programmer - Senior Software Engineer - Java Interested? Click Here to Apply! Not a fit? Click Here to Search all of CyberCoders Jobs ...
  Technical Specialist 2
Description Title: Streaming Technician / Sales Engineer Location: Sunnyvale, CA The Streaming Sales Engineer is responsible for executing on all player streaming ...
  Technical Yahoo!, Mobile Advertising Systems
Description Technical Yahoo!, Mobile Advertising Systems RX1000017425 Burbank, CA Yahoo! Search Marketing is the world leader in Pay-For-Performance search on the I...
  Sr. Software Engineer - Yahoo! FUSE Team
Description Senior Software Engineer (Database) - Multimedia FUSE team Req ID #RX1000016344 Location: Santa Clara, CA Job Description: We are looking for a talented ...
  Microstrategy Expert
Microstrategy Expert We have an immediate need for an expert Microstrategy resource for a project that we are currently implementing. This resource will be required to ...
  Technical Yahoo
Description TBD...
  Senior Design Analyst - Palo Alto
Job Description If you're smart-working, hard-playing and dedicated, we'll free you to do the best work of your career. About frog design, inc. frog designis one ...
  DBA
Description The Yahoo! Mail team is looking for a Production Oracle DBA to work on next generation of web-based applications. In this position, you will be responsible ...
  Software Engineer - Linux, UNIX, C, TCP/IP
Software Engineer - Linux, TCP/IP, C Interested? Click Here to Apply! Not a fit? Click Here to Search all of CyberCoders Jobs Email ...
  Visual Designer III
Description Yahoo! Inc. is looking for a Visual Design to join the User Experience & Design team within Yahoo! Health. As a Visual Designer you will work closely with ...

0.014

Archive: All jobs - Links

Copyright (c)2006 Ehrcweb.org/jobs - All rights reserved

Loans|Internet Advertising|Xbox Mod Chip|American Flags|Mortgages