Genesys GVP Specialist - Routing, GVP, Change Management

Genesys GVP Specialist, routing, GVP, Change Management, Audix, ACD


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Genesys GVP Specialist, routing, GVP, Change Management, Audix, ACD

This position is open as of 9/13/2006!

Skills:Genesys GVP Specialist, routing, GVP, Change Management, Avaya, ACD





Genesys GVP Specialist - routing, GVP, Change Management

Location Hermosa Beach, CA; Los Angeles, CA
Salary $60 - $70
Education Bachelor of Science
Category Information Technology
Experience Required At least 2 Years
Short Description Genesys GVP Specialist, routing, GVP, Change Management, Audix, ACD
Recruiter Jesse Wolak
Date Updated: 9/13/2006


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Genesys GVP Specialist - Change Management, voice routing

OVERVIEW:

Large company in Torrance is seeking the services of a talented Genesys routing professional.

Here is an overview of some of your key job duties:

- Change Management Process tasks

- Triage for all change requests

-Establish, evaluate, and refine all change management work flow rules

- Perform impact analyses for each change requested

-Manage change communication to all impacted participants

-Administration of Telecommunications Framework, primarily consisting of:

-Management of Agent and Application configuration

-Create/Design/Manage/Change change Call Routing Strategies impacting call volumes in excess of 800,000 inbound calls per month

-Manage Agent Add/Move/Change Requests

-Manage Outbound Dialing rules

-Manage IVR Messaging

-SME For Genesys ICR, GVP IVR, Avaya ACD, PDS, CMS, Audix VM

- Manage Enterprise Call Recording schedules

- Assist in data analysis and report design

- Administer Siebel Application, primarily consisting of:

- Managing Agent Add/Move/Change Requests

- Design, Establish, and Refine of all Service Request Workflow Rules

- Manage Agent Add/Move/Change Requests

- Provide escalated Support Path (Level 3)

- Act as a liaison to IT teams, facilitating resolution of technical support issues.

- Drive consistency in all Applications across the CSC Enterprise

- Promote CSC Operations Technology Roadmap, understanding business process needs, and drive IT towards business direction


WHAT YOU MUST HAVE TO QUALIFY:

- At least 3 years experience working with/in a large call center required

- 4 year degree from an accredited university

- 2 years or more of Genesys routing to include multi-site routing and voice treatment using the Genesys GVP platform.

- Strong written and verbal communications skills

- Great organizational skills

- A good business and technical background with some experience in systems management, delivery, and testing

- Ability to work independently, with little direction or oversight

- Familiarity with Audix Voice Mail helpful

- Familiarity with Siebel v7.8 helpful

Must be legally authorized to work in the United States -- sorry but we are not sponsoring candidates at this time.



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Looking forward to receiving your resume through our website and going over the
position in more detail with you.


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your resume in Word to:




Jesse.Wolak@CyberCoders.com



**Please do NOT change the email subject line in any way. You must keep the JobID: CC HotJobAp : JW-GenesysOB-CA -- in the email subject line for your application to be considered.***



Looking forward to
receiving your resume!

Jesse Wolak -
Senior Recruiter - CyberCoders


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