Complaints Leader

Job Description:

Responsibilities

- Lead the complaint handling process for Life Support Solutions business segment - Review complaints in New, Evaluation, Hold and Verified status - Drive complaints to timely closure, ensuring compliance with procedures and regulations - Close complaints when complete - Analyze, identify and report complaint trends to designated managers and to participants in appropriate meetings & reviews - Identify potential safety and quality risks - Drive complaint risk assessments - Identify cases reportable to global regulatory agencies - Work with global adverse event reporting resources to ensure timely submissions - Train cross-functional team members involved in the complaint handling process as required - Participate in Product Performance Team meetings and other CAPA/Quality Team operating mechanisms as assigned ~HJ~ Qualifications

- BS in Engineering or other technical area, or medical technology/caregiver degree/certification - 2-4 years work experience with Quality or Regulatory issues, preferably in the medical device industry - 'Virtual team' management experience - Demonstrated problem-solving skills - Demonstrated ability to deliver results on multiple tasks with competing priorities- Microsoft Office computer tools proficiency Desired

- MS/MA in technical or healthcare-related field - Anesthesia, respiratory care or critical care clinical application and medical device knowledge - Six Sigma Certification - Project Management- Well-developed team player skills with a global mindset- Excellent communication, influencing and interfacing skills General

The Life Support Solutions Complaint Leader leads global cross-functional teams, handling complaints effectively, ensuring timely completion of required processes, in compliance with global regulations and standards regulating complaints and adverse event reporting. GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

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