Assistant Store Manager, Home Improvement

Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada. Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart and in Canada by Sears Canada. The company is the nation's largest provider of home services, with more than 14 million service calls made annually. For more information, visit Sears Holdings' website at http://www.searsholdings.com.

Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

Job Summary

The assistant store manager, Home Improvement is responsible for the overall merchandising and replenishment of the Home
Improvement departments and accountable for total store performance, including customer experience, associate development, sales,
and profitability. The assistant store manager, Home Improvement acts as a role model for and ensures that all associates understand
their respective roles in providing a fast, in-stock, and helpful customer experience by greeting and acknowledging all customers. The
position is responsible for the overall financial performance of the store, including merchandise sales, credit and other miscellaneous
revenues, expense management, and achievement of profitability goals. In addition, this position is also accountable for customer
satisfaction and associate morale. The assistant store manager, Home Improvement is responsible for identifying local customer market
demands and working with the store and district teams to make adjustments to assortment and merchandising strategy to meet local
customer needs.

Responsibilities/Skills/Experience Requirements

Customer
• Proactively lead the Home Improvement organization in providing excellent customer service by greeting and acknowledging all customers.
• Act as role model for and empower associates to provide outstanding customer service (e.g., acting as customer service manager).
People
• Develop a high-performance team by selecting, training, coaching, and developing effective associates and hourly leads in the Home Improvement departments, including both merchandise and customer assist and consultative selling associates.
• Ensure that all associates understand and embrace fast, in-stock, and helpful behaviors within their roles.
• Maintain high visibility on the store floor to act as a role model of fast, in-stock, and helpful behaviors to all associates.
Sales
• Proactively lead (e.g. planning for upcoming sales) the Home Improvement departments to ensure achievement of sales goals.
• Take ownership for full implementation of corporate programs and initiatives on merchandising.
Profit
• Fully optimize credit (e.g. share, AccountCare, new accounts) and other miscellaneous Income opportunities (e.g. protection agreements, installation, gift card, home service leads) within the Home Improvement departments and store.
• Proactively lead the Home Improvement departments to achieve profit goals through management of margins (via communication to home office on assortment levels), expense management, and execution of inventory protection standards

Experience in Hardlines is preferred.