INSTALLATION MANAGER

Company: At Home Services



Job ID: 37534



Position Title: INSTALLATION MANAGER



Working Location: WA - Seattle



Employment Status: Full-Time



Required Experience: 3+ years



Required Education: HS Diploma/GED



Travel Required: 0






Job Description:
Primary Activities

40% Management of all installation functions and job processes to ensure that jobs are completed on a timely basis, to the satisfaction of the customer

15% Recruiting, hiring, training and managing the Project Coordinators, Field Inspectors and Field Managers of an assigned territory or product

20% Primary responsibility for resolving customer affairs issues or other customer service issues that are not resolved in a timely basis

25% Overseeing the recruitment and hiring of Installers

Nature and Scope

Position Reports to Title: Branch Installation Manager

Number of Direct Reports:
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Environmental Job Requirements
Environmental
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel
Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

Minimum Age : 18

Education: The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or G.E.D.

Yrs of Relevant Work Experience
3 yrs

Certifications/Licenses

Physical Job Requirements Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Additional Qualifications
Must pass drug and background tests. Must pass pre-employment tests, if applicable.
Must possess a valid driver's license and have access to a reliable vehicle. Must be flexible to work nights, holidays and weekends.

Preferred Qualifications
Prior experience building and managing a sales team
Knowledge or experience in the home improvement industry
Proven recruiting experience

Knowledge, Skills, Abilities, and Competencies
Excellent leadership skills
Excellent communication skills, both written and verbal
Able to use Microsoft Office products
Proven experience managing multiple tasks simultaneously
Problem solving ability
Effective manager, successful recruiting experience, effective time management, effective resource and workload management, customer service and dispute resolution





The Installation Manager is responsible for hiring and managing Project Coordinators and Project Managers within an assigned territory or area. The function is also responsible for ensuring results meet and exceed performance standards and metrics relating to timely completion of jobs, minimal service issues and installing 100% of backlog representing a specific product line(s) within an assigned territory or area.


Required Skills:The Installation Manager is responsible for hiring and managing Project Coordinators and Project Managers within an assigned territory or area. The function is also responsible for ensuring results meet and exceed performance standards and metrics relating to timely completion of jobs, minimal service issues and installing 100% of backlog representing a specific product line(s) within an assigned territory or area.


Desired Skills: