Mgr I Cust Care - Multi - 20159

WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.



Manages staff and responsibilities for a combination of operations functions that might include claims, customer service, membership, mail, document management, appeals, etc. Essential duties to include, but are not limited to: establishes policies, practices and efficient/effective procedures. Develops specific work plans and implements to accomplish operational results. Management duties to include hiring, training, coaching, counseling and evaluating performance of direct reports. Performs other duties as assigned.

BA/BS or equivalent combination of education and experience. 3-5 years of claims, customer service or operations experience required. Minimum of one year in professional leadership role. Strong written, oral and interpersonal communications skills along with analytical ability, technical aptitude and strong PC capabilities. Ability to handle multiple priorities at the same time.

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