Director, Service Center Operations

Director, Service Operations
Scottsdale, AZ or Woodland Hills, CA


GENERAL SUMMARY: Develops strategic, operational and tactical business plans to achieve desired business goals for workers' compensation service center providing Medicare Set Aside Analysis and Settlement Medical Evaluation. Recruits, develops, and motivates staff. Initiates and communicates a variety of personnel actions including, employment, termination, performance reviews, salary reviews, and disciplinary actions. Reviews and directs service operations performance to meet or exceed business goals. Maintains a positive work environment and structure that supports self-directed teams and optimizes the experience, skill, knowledge and capability of the teams. Manages the alignment of employee performance with the achievement of business objectives. Rewards employees based on the development and utilization of required skills and competencies. Builds and maintains collaborative relationships and alliances with internal and external customers including, but not limited to, workers' compensation carriers, provider groups, members, brokers, marketing, finance and medical management to achieve business goals. Develops and manages budget; controls expenses while meeting operational, financial and service requirements.Performs other duties as required.


JOB SPECIFICATIONS: Bachelor's degree or equivalent experience. Significant experience (usually 7-9 years) in workers' compensation with management responsibility. Experience in managing cross-functional, self-directed teams preferred. Significant transaction processing experience.Knowledge of queuing theories, work force scheduling, and telecommunications. Demonstrated leadership and motivation skills.Strong independent decision making ability. Demonstrated expert process and project management ability. Excellent time management, organizational, interpersonal and communication skills. Strong influencing, negotiation and analytical skills. Ability to create, design and communicate overall strategies for servicing internal and external customers.


We provide competitive salaries, excellent benefits and a desirable work environment. Individuals interested in our employment opportunities, please apply on-line, through Internet Explorer, at www.coventryhealth.com. Please reference appropriate job number when applying.


When applying online, please apply to Job Requisition Number 16012 (Scottsdale, AZ) or 15992 (Woodland Hills, CA).


Coventry Health Care is an Affirmative Action / Equal Opportunity Employer, and we are committed to building a talented and diverse team.