Service Quality Manager

Lead and manage the quality improvement activities for a high volume physical distribution process



Our client is a respected manufacturer and industry leader. They are currently searching for Service Quality Manager.


Please Note:


This position is based Los Angeles, California.



<SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Arial; Manage: " FONT-SIZE: Arial;< SPAN 11pt; FONT-FAMILY:>Interface with customers to continually define and measure service expectations and ensure that our service levels meet or exceed their expectations.

Work with Marketing, Distribution, Customer Service, MIS, Quality Managers and Manufacturing to refine systems, packaging and procedures to assure customer expectations are met.

Define and lead Logistics Process Improvement Teams and actively participate on the Corporate Quality Council and the Service Quality Council to assure continuous improvement in processes.


REQUIREMENTS:


BA/BA degree. Preferably in business or engineering.

Minimum 3 5 years business experience in a service-oriented environment.

Understanding of TQM concepts and how to apply them to a service organization.

Excellent communication, interpersonal and team building skills.


DESIRED QUALIFICATIONS:



MBA


Experience in Distribution, Logistics or Transportation.


If interested please submit your resume in word format to careers@agroupnc.com Attn: Bob Albrecht (06280 BOA-H)