Marketing Rep - Marketing, Moody, AL

Job Summary:

Reporting to the Marketing Manager or designated manager, responsible for contacting new customers or present clients to provide them with information regarding sales schedules and eligible vehicles for sale. Prepare necessary reports of vehicles for sale to distribute tocustomers and compile information from dealer attendance. Distribute and direct calls to Telesales Representative I toensure market area is contacted for upcoming sales. Perform all duties assigned by the Marketing Manager or designatedmanager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed atall times.

Responsibilities and Duties:

1.Provide prompt and courteous service:
A. Demonstrate friendliness and greet every customer as they enter and participate at the
sale.
B. Maintain a professional appearance and work area consistent with the Handbook.

2.Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

3.Be familiar with procedures for handling all aspects of customer complaints or disputes.

4.Resolve any customer complaints in a friendly, courteous manner. Advise the Marketing Manager or designated manager of all serious complaints or incidences.

5.Practice and promote teamwork at all times. Set a good personal example of attitude and performance.

6.Manage accurate daily accounting of all calls and daily completion of telemarketing records.

7.Maintain recordkeeping and follow-through on all sales promotions.

8.Ensure proper follow-throughon all directives, bulletins, schedules and accounting fromthe Marketing Manager or designated manager. Maintain a good flow of communication with the all office personnel.

9.Recommend new customer services and procedures to the Marketing Manager or designated manager.

10.Monitor all working area conditions and equipment to ensure they arewithin corporate standards for cleanliness, proper maintenance and safety. Advise the Marketing Manager or designated manager and Facilities of all breakdowns and maintenance needs immediately.

11.Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents,injuries, and loss or damage to any property. Report all incidents immediately.

Educational Requirements andQualifications:

High School Diploma or GED anda minimum of one (1) year experience telemarketing or auction.

Job Requirements:
See Above

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