Non Profit San Francisco Housing Need Assistant And General Building Manager

Non Profit San Francisco housing company needs an assistant and general building manager




** Please note we are looking ofr both a general manager as well as an Assistant manager.





The Manager is responsible for assisting in the overall operation of a this building.





General Manager II


Under general direction of the Property Supervisor, General Manager II is responsible for the overall operation of a HUD and/or Tax Credit building of over 60 units. Oversees the day-to-day operations of a residential hotel or apartment building. including staff supervision, building maintenance, and tenant relations.





ESSENTIAL DUTIES


1. Supervises staff, including assigning and reviewing work, planning, setting and maintaining standards, coordinating staff activities, allocating personnel, addressing employee problems. Selects new employees, recommends transfers and promotions. With approval of Property Supervisor, disciplines, terminates, promotes. Recommends salary increases. Provides orientation and training. Writes performance appraisals. Interprets personnel policies and practices for staff.


2. Creates a positive atmosphere in the building for residents. Responds to requests or complaints and handles resident problem-solving. Interacts with resident council. Participates in resident celebrations and events and develops new activities and programs. Interacts with agencies with services and programs in the building (e.g. Shelter plus Care, Services for Seniors). Coordinates delivery of services, as needed. Communicates with residents' families, if necessary. Promotes and protects resident rights.


3. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities.


4. Complies with HUD and tax credit regulations regarding income certification and other documentation.


5. Performs annual income re-certifications and issues rent increase notices


6. Coordinates with Occupancy Manager on rental of vacant units to qualified applicants. Interviews prospective applicants.


7. Maintains waiting list.


8. Maintains a record of financial transactions with tenants on Rent Roll where applicable.


9. Enforces rental agreements, rules and policies, with particular attention to guest policies and security issues.


10. Monitors financial condition of building, including expenditures and participates in planning the building budget.


11. Monitors rent collection and receivables. Issues legal notices as necessary.


12. Maintains files, records, rental agreements, and other documents and records.


13. Requests purchase of supplies and equipment.


14. Assures that buildings and building exteriors are properly maintained.


15. Conducts regular inspections of buildings and grounds to assure proper sanitation, maintenance and compliance with agency requirements.


16. Develops and maintains effective working relationships with community resources, including police and fire departments.


17. Meets regularly with building team to plan work schedules, develops performance plans.


18. Participate in training as required.


19. Submits weekly and monthly required reports.


20. Understands Facility Emergency Plan.


21. Responds to building emergencies and resident crises, including after business hours, as needed.


22. Other duties as assigned.





REQUIRED SKILLS


Knowledge and Skills:


- Ability and willingness and sensitivity to work with a diverse, low-income, multi-ethnic population.


- Sound judgment, excellent assessment, and problem-solving and supervision skills.


- Ability to work effectively in teams.


- Dependability, initiative and follow-through.


- Effective writing, communication and organizational skills.


- Ability to effectively manage time and paper.


- Ability to respond appropriately in pressure situations; possess an even temperament and strong "people" skills with a commitment to customer service.


- Ability to interface effectively with property management


Physical Requirements:


- Ability to operate office equipment such as typewriter, personal computer and calculator.


- Ability to coordinate eyes, hands and fingers in performing word processing, writing, reading and similar tasks.


- Ability to drive a motor vehicle.


- Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another or standing/sitting for periods of time.


- Visual acuity necessary to inspect buildings and review documents.


- Hearing acuity sufficient to use telephone and communicate with residents and staff.





Environmental Adaptability:


- Ability to work in an office environment and in and outside a variety of residential buildings.





Supervisory Skills:


- Ability to assign, review, plan and coordinate the work of other employees.


- Ability to provide instruction or guidance to staff.


- Ability to recommend, approve and undertake the discipline or discharge, transfer, promotion or salary increase of employees.


- Ability to analyze problems that arise in the areas under supervision and recommend and effect solutions.


- Ability to assess work of employees and write performance appraisals.


- Ability to oversee orientation and training for all employees of building.





Mathematical Ability:


- Ability to add, subtract, multiply, divide, calculate decimals, ratios, percentages and fractions.





Judgment and Situational Reasoning Ability:


- Ability to reason, review, supervise, instruct.


- Ability to use independent judgment in non routine situations, such as evaluating implications of proposed procedures, policies and plans.





Language and Communication Ability:


- Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts and meeting minutes.


- Ability to prepare performance appraisals, policies, procedures, compliance reports, investor/owner reports and correspondence conforming to standard rules of punctuation, grammar, diction and style.


- Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.


- Ability to communicate effectively with coworkers and staff at all levels, residents, vendors, government officials, both verbally and in writing.


- Ability to keep abreast of changes in policy, methods, operations, etc. as they apply to property management operations and activities.





MINIMUM QUALIFICATIONS


- Two years experience working in residential property management, preferably in a low-income setting.


- Experience with conflict resolution, crisis intervention and resident relations.


- Knowledge of substance abuse and homelessness issues.





PREFERRED QUALIFICATIONS


- Certified HUD or Tax Credit Manager


- Knowledge of residential property management and building systems.


- Bi-lingual in Chinese, Spanish, or Russian.





Note: HUD or Tax Credit Manager Certification is a preferred qualification at the time of hire. Upon hire all General Managers II must complete the HUD or Tax Credit Manager certification (depending on the site where they work) within the introductory period (first six months of employment).








Please submit your confidential resume to Debbie@pacificcoastjobs.com fax: (415) 546-2500