Service Coordinator

Service Coordinator

POSITION SUMMARY:

The incumbent of this position is responsible for providing mental health and supportive services under the social rehab model to a designated population of chronically mentally ill adults. Incumbent coordinates mental health and social services for a caseload of 90 150 clients or more. The incumbent provides social rehabilitative mental health services, clinical assessments, crisis intervention, case management, and facilitates groups. The incumbent maintains accurate client records to include treatment and case management notes.

REPORTING RELATIONSHIPS:
The Service Coordinator reports to the Program Coordinator.

MINIMUM REQUIREMENTS:

Minimum qualifications can be met in the following ways:


Four years of full-time direct experience in a mental health related field. OR

Two years of full-time direct experience in a mental health related field; and two years of education (60 semester or 90 quarter units) with a minimum of 12 semester (18 quarter) units in a mental health related subject area. OR

Two years of full-time direct experience in the mental health related field; and certificate of completion from the County Core Skills Training.

Understanding of El Hogar's Mission, the Consumer Driven Philosophy, and case management/brokerage issues.

Strong organizational skills and the ability to manage multiple tasks.

Must have basic computer skills and be able to type 45 wpm.

Excellent interpersonal communication skills and ability to work effectively with consumers, family members, and support systems.

Excellent writing skills.

Flexible and adaptable to change.

Ability to work under pressure and with diverse cultural groups



Special Requirements


Hours of Work: Incumbent must be willing to work irregular hours, holidays, and weekends.

Driver's License: Incumbent must possess a current, valid California Driver's License, Class C or higher.

Miscellaneous: Incumbent must be willing to work with persons infected with communicable diseases.


Physical Requirements


Ability to sit or travel for extended periods of time. Ability to lift and carry charts up and down stairs.
QUANTIFIABLE DIMENSIONS:


Maintain a client caseload of 95 150 or more clients.

Facilitate 2 6 groups per week.

Provide a minimum of 6 hours direct mental health supportive services per day (75%).

Participate in Peer Review and Team Meetings weekly.

Complete El Hogar, Inc. training program within a 9-month period.
PRINCIPAL ACCOUNTABILITIES:

Skill Competency/Service Coordination



Effectively performs assessments in accordance with El Hogar and County policy.

Maintains all records and documentation (progress notes) needed for program compliance and accountability in accordance with Sacramento County and agency standards.

Facilitates and maintains coordination with Medical Team, Drug and Alcohol Team, Payee Services, and Employment Team to maintain continuity of care for consumers. Coordinates with other El Hogar programs as indicated.

Develops knowledge of community resources and coordinates services with other providers.

Organizes and facilitates group activities.

Familiar with consumer's treatment plan under the social rehabilitation model and is able to determine appropriate goals and interventions with consumers as they progress.

Ability to cooperate, work, and communicate effectively with coworkers, supervisors, subordinates, and/or outside contacts in a professional manner conducive to a positive work environment.

Can be relied upon to exercise good judgment and demonstrate good decision making ability.
Caseload Management



Ability to write clearly and summarize activities in succinct progress notes and other charting.

Provides assistance to consumers and family members to coordinate and facilitate treatment.

Participates in program planning, evaluation, and development to improve direct and indirect service.

Provides linkage to community agencies, criminal justice system, Social Security Administration, payee services, and primary health care system.

Incumbent is knowledgeable of warning signs and symptoms related to mental health challenges. Incumbent supports compliance and advises MD and Clinical Director when a consumer or another is in danger or the organization is at risk.

Adheres to standards of legal and ethical practice and seeks consultation as needed.

Ability to manage difficult client situations effectively, seeking assistance when needed.

Consumer Relations, Engagement, and Re-integration



Provides minimum 6 hours per day direct mental health services, applying the consumer driven philosophy.

Maintains ongoing contact with all individuals on caseload, a minimum of one contact every 3 months or more.

Provides coaching, supportive counseling, mentoring, feedback, and positive reinforcement for consumers in areas such as independent living skills, grooming and hygiene, public transportation, money management, and other daily living skills.

Develops treatment plan with consumers to identify his or her personal needs and goals.

Mediates and advocates on behalf of consumers to assist them in obtaining and maintaining housing, health care benefits, and other entitlements.

Keeps daily appointments and promptly returns calls.

Works effectively with diverse cultural groups.

Participates in agency events including client celebrations, staff retreats, and agency meetings.

Demonstrates timely and thorough follow through on task completion with minimal prompting from supervisors



Time Management and Organizational Skills


Practices effective time management and organizational skills to accomplish agency goals and objectives.

Demonstrates ability to handle multiple directives at once and prioritize effectively.

Is self-directed and looks for new ways to eliminate outdates processes that may no longer be effective.

Ensures that all work areas are kept clean and neat.

Works effectively under pressure with multiple deadlines and priorities.

Demonstrates flexibility and adaptability to change.

Universal Criteria



Ability to maintain an acceptable overall attendance record.

Maintains punctuality and observes prescribed work break/meal periods.

Demonstrate willingness and ability to cooperate, work, and communicate effectively with coworkers, supervisors and others.

Demonstrate effective problem resolution skills and maintain positive interpersonal working relationships.
FREEDOM TO ACT/ACCOUNTABILITY: The Incumbent of this position must be able to work independently with minimum supervision in daily activities. The Incumbent must act in the best interest of El Hogar, Inc. at all times and seek consultation from supervisor and/or management when assistance is needed. The Incumbent must maintain corporate and consumer confidentiality.

WORKING RELATIONSHIPS/CONTACTS:Primary contact within the organization include Service Coordinators, the Clerical Support Staff, Medical Staff, Supervisors, Managers, and Mental Health Consumers.

CAREER LADDER:
Incumbent may be promoted to Program Coordinator with appropriate education, training, and experience.