Auto Center Manager

Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada. Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart and in Canada by Sears Canada. The company is the nation's largest provider of home services, with more than 14 million service calls made annually. For more information, visit Sears Holdings' website at http://www.searsholdings.com.

Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

Job Summary

The Auto Center Manager role ensures consistent, timely and accurate service delivery to customers by building a high-performance team and following established company processes and procedures.

Responsibilities/Skills/Experience Requirements

To fulfill the primary responsibility of focusing on each customer, the auto center manager must:
- Perform as the primary customer service manager when in the center and, when absent, ensure that a customer service manager is on duty during all hours of operation.
- Focus selling, service, and support teams on constant, timely and accurate customer care.
- Deliver Speed & Expertise to the customer through day-to-day execution of all assigned duties by store teams.
- Assess service shortfalls and breakdowns quickly and put teams in action to remedy them immediately.
- Recognize, encourage and acknowledge excellent customer service.
- Demonstrate intolerance for substandard performance, taking appropriate corrective action.
- The auto center manager's job requires: One to two years of similar work experience and a valid drivers license. Prolonged standing and walking. Extended work time, typically 10-12 hour days and regular/frequent weekends. Ability to handle stressful situations. Extensive spoken communication in customer and associate relations