Manager - Client Relations

You work to improve lives.
We work to improve yours.
Sodexho is the leading food and facilities management services company in North America. Every day, our 125,000 employees work to improve the quality of daily life for our clients and customers all over the U.S. We offer a full range of outsourcing solutions to the corporate, healthcare, and education markets, including food services, housekeeping, grounds keeping, plant operations and maintenance, and integrated facilities management.

Celebrating the Power of Diversity
At Sodexho, we believe that diversity is a business imperative and an ethical and social responsibility, grounded in our core values of Team Spirit, Service Spirit, and Spirit of Progress. In our continuing effort to maintain an inclusive organization and to better serve our clients, we are committed to embracing the diversity of our workforce, clients, and the communities in which we live, work, and serve. And many highly respected sources are recognizing our commitment.Top 50 Companies for Diversity
Diversity Inc.Top 10 Companies for People with Disabilities
Diversity Inc.Top 10 Companies for Women Executives
Diversity Inc.Top Employer for African American Graduates
Black CollegianCorporate 100 List of
Best Places to Work for Latinos
Hispanic Magazine



Benefits:
Our employees are our biggest asset, so we strive to make Sodexho a great company to work for. Our benefit plans fall into three categories:

Professional Well Being
Career Growth Opportunities
Leadership and Professional Development
Career Path Options
Tuition Reimbursement

Personal Well Being
Vacation
Holidays and Personal Days
Medical Benefits
Dental Benefits
Employee Assistance

Financial Well Being
Savings Plan - 401K
Stock Purchase Plan
Health Care Spending Account
Family Care Spending Account
Life Insurance
Pet Insurance
Accident Insurance
Short Term Disability
Long Term DisabilitySee all jobs at SodexhoLearn more about Sodexho

Manager - Client Relations
PHOENIX, Arizona; Full-Time

Job Duties/Details:

Unit Description:
40 million pound laundry servicing healthcare clients throughout Arizona - rental linen service
Job Description:
Position Summary:Top responsibility for the design, development and implementation of Client and Customer Satisfaction Survey programs, including tracking of client, customer, patient, and resident satisfaction data. Accountable for analyzing internal results and staying informed on Market Research trends through subject matter experts to communicate trends/conclusions to Division.Typical Knowledge and SkillsProfessionalism in interacting with all levels of organization. Strong project management skills/Demonstrated ability to initiate and execute projects. Strong writing and communication skills. Superior organizational skills. Solid presentation and training skills. Strong general management skills, including demonstrated ability to work with a team to accomplish projects within budgetary and calendar guidelines. Proficiency in database management, Microsoft Excel, Word, and PowerPoint.Typical EducationBachelor's degreeTypical Related Experience5+ years of solid business experience. Background in Client & Customer Survey Research. Experience managing Customer Relationships. Required Degree / CertificationN/A