Account Manager - Indirect

JOB DESCRIPTION Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel's sales techniques and customer interaction, and coach employees on VZW selling strategies.

Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recommendations to VZW regarding termination of agent contracts for non-performing agent locations. Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures.

Merchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position VZW as the industry leader. Audit to ensure that all signage, brochures, pamphlets, etc. are displayed properly. Coach agent/retailer management regarding importance of compliance. Communicate promotions to agents/retailers, and drive VZW key objectives.

Customer Retention: Maintain and grow existing customer base and manage churn.



QUALIFICATIONS 3-5 years of sales, marketing, training, and/or customer service experience preferred.
Bachelor's degree or equivalent work experience preferred.
Prior account management experience a plus.
Evenings and weekends as required.
PC proficiency in Microsoft Office required.
Excellent interpersonal, organizational, presentation & communication skills are required.
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Prior experience in the wireless industry a plus.
This position requires extensive travel throughout the assigned territory.
A valid driver's license, good driving record, and proof of insurance is required.



BENEFITS It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.

We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.



COMPANY PROFILE With 54.8 million customers, Verizon Wireless is known for its reliable network and award-winning customer service.
We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting
edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be
our most valuable asset.

As part of our team, you'll join a group of over 60,000 professionals dedicated to providing the best overall
wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network
engineering, marketing, accounting and any number of supporting professions that are necessary to a large
organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and
determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest
goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and
you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies
for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100
Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon
Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.

To learn more, visit us at: www.verizonwireless.com/careers



To apply directly to the employer, click here.


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