Sales Associate

MAKE A GREAT DISCOVERY!

With retail stores nationwide, Discovery Channel Store is part of the Commerce Division of Discovery Communications, and its major brands, including Discovery Channel, Animal Planet, TLC, and other popular networks. More than just a "retail chain," we offer a learning, growing and career-advancing experience unlike anything else in the industry.

Currently we have opportunities for Sales Associate staff.

Summary:

The main focus of the Sales Associate is to generate sales and provide outstanding customer service. The Sales Associate also continually builds on a strong base of product knowledge, and assists store management in the upholding of company directed visual merchandising standards.

Responsibilities:

Drives sales and provides outstanding customer service by passionately embracing the "Go For No" philosophy.

Assists customers at the cash wrap in a friendly and efficient manner.

Handles all merchandise returns and customer problems/complaints in a positive and expedient manner.

Makes out-of-policy decisions when a manager is unable to assist and with management follow-up to ensure customer service and satisfaction.

Develops and maintains a thorough knowledge of Discovery Channel Store products as well as a knowledge of Discovery's television programs. Communicates this product knowledge with enthusiasm and a sense of fun. Demonstrates an enthusiasm for adventure and exploration.

Takes initiative to fulfill customer and store priorities and needs.

Promotes and demonstrates a positive, team spirit.

Stays up-to-date with all company and store communications.

Communicates and cooperates with fellow team members.

Follows all company policies and procedures including attendance, timekeeping, personal conduct, dress code, employee discount, etc.

Professionally communicates and receives suggestions objectively and constructively.

Maintains sales floor zone coverage as assigned while flexing to assist customers. Only after serving customers, fulfills other tasks and responsibilities.

Will also provide assistance with mall related issues such as trash disposal.

Assists the store team in maintaining the store's visual objectives and housekeeping standards by straightening merchandise, assisting in floor and fixture changes.

Assists in maintaining and organized, neat stockroom so merchandise and materials can be located quickly.

Loss Prevention-Practices awareness of and compliance with loss prevention and safety procedures.

Follows proper register and cash handling procedures.

Contacts a manager should any internal or external loss prevention or safety situation arise or be suspect. If no manager is on duty, will follow store safety and security practices.

Requirements:

1 year of retail or customer service experience preferred.

Previous cash handling and cash register experience preferred.

High School Diploma or Equivalent

Strong interpersonal communication skills, basic sales skills/techniques and the ability to multi-task in a fast-paced, ever-changing environment.

Past experience with a specialty retailer preferred.

Past experience with hard line sales preferred.