Service Associate

Service Associate


REPORTS TO: Customer Service Manager/Merchandising Manager/Assistant Store Manager

JOB PURPOSE: To Support the Company Mission, Maximize Financial Objectives and Increase Store Sales by

Offering superior customer service
Operating cash registers to complete customer’s sales transactions
Displaying merchandise and maintaining a clean shopping area to maximize store appeal
Assisting in the Receiving Department
ESSENTIAL JOB RESULTS:
Sales and Customer Service Responsibilities
WELCOME CUSTOMERS by
greeting customers as they enter the store or your work area; answering customer questions regarding products and services; engaging customers to discover their shopping purpose; thanking customers for their business and inviting them to return again soon.

HELP CUSTOMERS MAKE BUYING DECISIONS by
assisting customers with merchandise selections; helping customers locate merchandise; listening to customer’s wants and needs and offering merchandise selections; answering questions regarding products, services and store policies.

Teamwork Responsibilities
CONTRIBUTE TO TEAM EFFORTS by
working at the registers and in different departments; assisting coworkers in other departments; participating in special projects as requested by store management.

Cash Register Operations Responsibilities
ITEMIZE AND TOTAL PURCHASES by
operating a cash register to record sales transactions promptly and accurately; referring to price sheets and sale bulletins to accurately record merchandise prices; calling for price checks as needed to assure customers are charged correctly; representing Stein Mart graciously and professionally at all times, in person and over the phone; removing sensors from merchandise; collecting correct payment; packaging customer’s purchases neatly and with care.

PROCESS EXCHANGES AND RETURNS by
answering questions regarding return and exchange procedures; following store policies and procedures to include: obtaining approval as required, inspecting returned and exchanged goods; validating correct price for exchange or purchase; returning cash or crediting charge accounts.

Merchandising Responsibilities
HELP MAINTAIN HIGH QUALITY STORE PRESENTATION by
maintaining an appealing store area; using Stein Mart’s merchandise guidelines to place merchandise; setting floor presentation for inserts, special events and floor/fixture moves; helping set visual displays; completing daily housekeeping tasks such as floor maintenance and recovery, cleaning fitting rooms and restrooms as required.

CONTROL INVENTORY by
counting and recording merchandise accurately; checking to assure price tickets are correct and securely attached; retrieving merchandise from fitting rooms and placing it on the selling floor; removing damaged or broken merchandise from the selling floor or marking it down as directed; taking markdowns.

Receiving Responsibilities
CHECK IN AND TICKET MERCHANDISE by
placing merchandise boxes at the correct staging workstations; working in an efficient manner to meet daily production standards; referring to the receiver to identify merchandise for ticketing; accurately counting merchandise to assure it matches quantities on the receiver; recording detailed information on the receiver if there is an overage/shortage of either merchandise or tickets; placing tickets on merchandise; checking for and reporting damaged merchandise to Receiving Supervisor.

PREPARE MERCHANDISE FOR THE SELLING FLOOR by
following daily production standards to: hang, fold, and tag merchandise as required; placing merchandise by style on rolling racks or in boxes; delivering merchandise to the designated staging/stock area and the selling floor in a timely manner.

Loss Prevention Responsibilities
ASSIST IN MINIMIZING LOSS OF COMPANY ASSETS by
providing superior customer service to prevent losses; accepting payments with attention to detail; focusing on register transactions to accurately provide correct change due to customers; keeping a clean and orderly workspace; observing merchandise going in and out of the fitting rooms; immediately notifying Loss Prevention Staff or a member of Store Management of suspected or observed dishonest activity within the store; following Stein Mart’s Loss Prevention policies and procedures.


BACKGROUND REQUIREMENTS:
Educational Requirements: Basic literacy and numerical skills: demonstrated abilities to read, write, and count.

Behavioral Attributes: Demonstrated ability to effectively communicate verbally. Should exhibit a strong customer centered focus and interest in working with people. Willingness to interact and cooperate in working with others. Detail oriented. Takes initiative, follows-through and completes tasks.

Physical Requirements:Light physical effort required. Sitting, standing and walking will constitute 95% of a work shift. Kneeling and lifting various merchandise contents weighing 20 lbs.

Preferred: Prior retail or customer service experience.
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