Entry Level- Software Support Engineer - Tivoli

Job Details
Work in a fast paced customer support environment. Work both individually and as part of a highly motivated team to assist IBM customers to perform problem determination / problem source identification on the IBM TSM product. Debugging and analysis is performed via the telephone as well as electronically. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills. Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, AIX, Windows, and MVS. Focus on storage area networks (SAN), network protocols, and storage devices would be beneficial. Multi-lingual capabilities a plus. Opportunities available in San Jose, CA and Tucson, AZ.

Major Field of Study: Technical, Tivoli Storage Mgr, Communication skills, verbal and written, Customer support skills, Problem resolution, Analytical thinking, Use support tools and databases, Teamwork and collaboration.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. xallx
Workplace S-Traditional Office Division Software Group: 46-TSD TIVOLI SOFTWARE DIVISION Desired Skills
A bachelors degree in Computer Science or Electrical Engineering Additional Info
Software Group provides the foundation for On Demand Business. We are the world's largest provider of middleware and the second-largest software business in the world, contributing about 15% of IBM's total revenue and one-third of its profits. We have approximately 40,000 employees worldwide, including the world's largest direct software sales force of 13,000 people. SWG works with 100,000 business partners worldwide, with more than 100 strategic ISV alliances. We have 40 software research labs worldwide; more than 25,000 developers, 24 on-demand software centers; and 14,000 employees dedicated to open software technologies, including Linux, Java and XML.

Education Bachelors Degree Major Not Applicable