Field Service Tech - Server & Storage Support

Key ResponsibilitiesThis position will be responsible for installation and support of all EMC product lines. Additional responsibilities will include augment support of NetApp, Egenera, Cisco, and Dell Servers based out of the Birmingham, AL geography.
Candidate will respond to technical service requests at client locations on Enterprise Level Servers and Storage Platforms. Perform installs, repairs and upgrades on EMC equipment and related peripherals. Will interface with Client management at a high level and will be responsible for insuring professional service delivery and continued client satisfaction. Maintain a high degree of professionalism in actions, demeanor and attire. Insures excellent customer satisfaction throughout the service delivery transaction
Critical Technical & Behavioral Skills/QualificationsKnowledge of enterprise level server hardware and software including knowledge of Microsoft applications and Network Attached Storage units. Advanced mechanical skills and ability to troubleshoot and resolve high-level technical problems on EMC equipment. Candidate must be A+ certified and have previous experience supporting Enterprise level systems and storage. Software experience must include Windows Server. Sun, UNIX, HP UNIX or Linux a definite plus.
Travel Requirements0 - 25%