ANALYST-FIELD SERVICE COORDINATION

ANALYST-FIELD SERVICE COORDINATION

At TDS, we provide innovative Voice, Internet, and Entertainment services to rural and suburban communities nationwide, as well as leading-edge business technology. But it's our commitment to each community we serve that truly sets us apart. TDS serves 1 million customers in 30 states.

Employment at TDS is subject to post offer, pre-employment drug testing. EEO/AAP Employer

This position has responsibility for the proper, accurate, and timely reconciliation of ILEC trouble resolution charges. This position requires a high level of problem solving skills, strong analytical ability, and independent thinking to identify, evaluate, and solve difficult billing related problems. Provide data to Network Operations Field Managers and FSC Supervisors for performance related issues. This position will work closely with Network Operations Management, Carrier Relations, and ILEC Management concerning billing disputes.

- Reconciliation of the SBC Trouble Isolation Charge Bills insuring accuracy and timeliness.
- Identify and solve problems related to inaccurate billing charges.
- Identify and solve problems related to inaccurate closure coding within Metrocom ' Network Operations team
- Act as an interface as appropriate on disputes involving SBC TIC charges.
- Develop and maintain process flows and documentation on the trouble resolution process for the FSC team.
- Develop and prepare reports from Trouble Tracker that will be available for use to Network Operations Management
- Anticipate and respond independently to roadblocks regarding TIC disputes
- Identify and solve problems related to process failures within Metrocom departments resulting in trouble tickets.
- Attend CLEC Forum
- Attend NetOps Quarterly Operations Meeting

Required Qualifications:
-5+ years telephony industry experience OR a Bachelors degree and 2+ years of telephony industry experience.
-Understanding of the Network Operations trouble resolution process.


Other Qualifications:
- Excellent analytical and problem solving skills
- Strong verbal and written communications skills
- Excellent multi-tasking, time management, and organizational skills
- Emerging leadership skills
- Process and/or Total Quality Management
- Training/coaching experience
- Working knowledge of MS Office Suite
- Ability to work as a team member with SBC, internal departments with Metrocom

RESPOND HERE! Respond immediately by accessing the following dedicated online response form which will allow you to cut and paste your resume. This form will go directly and immediately to the hiring authority for this position. Access the online response form at http://64.89.40.26/servlet/resp/rf?jobid=1849654&boardid=847