Assistant Manager, National Accounts

Job Title: Assistant Manager, National Accounts

Job Location:Tempe,AZ

Reference Code: 131375






At T-Mobile, we don't just deliver the best wireless service. We create the best careers in the business. Get ready to join 30,000 of the world's most energetic employees because we work hard, have fun and enjoy the spotlight that comes with success. We stand for personal service that helps people connect in genuine ways. Our values guide us every day in each customer interaction and our vision gives us a clear sense of where we are going and what it takes to get there. For us, creating an outstanding customer experience means more opportunities to make a difference. That along with best-in-the-business benefits, career growth, recognition, great people and a fun culture is what creates the T-Mobile experience. Are you ready to experience T-Mobile?


Our customer focus has earned us some of the highest honors within the wireless industry for overall customer satisfaction, call quality, retail service and customer service performance. In fact, T-Mobile USA has won more awards from J.D. Power and Associates than any other wireless service provider. So join us today and become a proud member of our winning team!











Summary

Do More.
Be More.





Get More From Your Career!





Job Title: Assistant National Account Manager (National Accounts) - Earn More from your Career!





T-Mobile is one of the fastest growing nationwide wireless carriers, providing voice, messaging and high-speed wireless data services to more than 23+ million customers across the US. Our high-spirited, entrepreneurial environment offers substantial growth and opportunity to those who desire a fast-paced, high technology sales environment. In addition, we offer a competitive salary and a comprehensive benefits package featuring: Discount Phone Program, Tuition Assistance, Health/Dental Plans, Life Insurance and a 401k Plan.





Earn More as an Assistant National Account Manager (National Accounts!)


The Assistant National Account Manager in this role will work directly with the National Account Manager. The Assistant National Account Manager along with the National Account Manager will serve as an immediate contact for both T-Mobile local Market Managers as well as a point of contact for Market Managers within each assigned market.






ESSENTIAL DUTIES AND RESPONSIBILITIES:


" Market Visits/ Communication - Promoting T-mobile products & Services. Training on new programs, Services, etc. teaming with T-mobile local staff. Ensure all flashes, policies/procedures, promotions are effectively communicated to the accounts and the staff in the. Constant and consistent communication with the local markets


" Managing Sales and operational Metrics - Responsible for meeting and exceeding quota on all sales metrics. Meeting and exceeding all operational metrics, SE, PCC, Watson, etc. c. ensuring these goals/metrics are equally as important to the account and staff.


" Managing Account Activity/Account Issues - Overseeing Door approval process/procedures to insure proper information is provided and proper procedures are taking place internally. Maintain open communication with support staff to assist in insuring all info in TCM is accurate. Implementing new ideas/programs to enhance accounts productivity. Will drive all customer issues to ensure completion. Responsible for assisting NAM in managing all fraudulent activity.


" Planning and follow up - All visits will have an Agenda set and communicated for every Market visit/meeting. Recap/follow up after every visit/meeting to all involved. Provide feedback/follow up on all customer issues to all impacted. Responsible for scheduling and communicating all trainings. Responsible for managing and updating monthly calendar.


" Rewards/Recognition - a. Responsible for creating reward/recognition opportunities. Responsible for racking and promoting all programs. Communicating and sharing best practices.





Functional / Technical Skills:





· Experience demonstrating ability to resolve multiple issues in a sales environment in a timely and effective manner


· Proficient Computer skills (i.e. Excel, Word, PowerPoint, MS Project, Outlook)


· An aggressive, results oriented approach to completing tasks


· Experience with resolving cross-departmental issues in a corporate environment


Ability to manage competing needs of multiple customers on a wide variety of operational issues

Excellent communication and organizational skills, strong attention to detail

Proven ability to work in fast- paced, self-directed environment


·


Do you have what it takes to Get MoreSM ?


Are you friendly, outgoing and determined to succeed in life? Do you jump at the chance to learn new things each and every day? If so, apply today!!











ADDITIONAL REQUIREMENTS INCLUDE:


" Strong preference BA/BS degree or related years of experience.


" Wireless industry and previous sales experience desired.


" Minimum of 3 years office or operational management experience


" Minimum one year lead or supervisory experience











CERTIFICATES, LICENSES, REGISTRATIONS:


Valid driver's license.





PHYSICAL DEMANDS:


Willingness to travel as required by the position.





WORK ENVIRONMENT:
Office environment, business casual.





T-Mobile conducts a thorough background investigation prior to employment offer, which includes criminal, employment, and educational history. Valid driver's license and satisfactory driving record is necessary.





For immediate consideration, please Log on to www.t-mobile.com/jobs/ to submit your resume to Req # _XXXXX





At T-Mobile, Everyone has a voice! T-Mobile is an equal opportunity employer (EOE) who strongly supports diversity in the workforce. (M/F/D/V)



To join our T-Mobile team, click apply now and search for Req. 131375


















At T-Mobile everyone has a voice! We strongly support diversity in the workforce and T-Mobile is an equal opportunity employer. (EOE) T-Mobile is a federally registered mark, and the magenta color is a trademark of Deutsche Telekom AG. ©2006 T-Mobile USA, Inc.

For more information on the J.D. Power and Associates studies, please visit www.jdpower.com