Customer Service Supervisor

JOB DESCRIPTION . Responsible for the day-to-day successful operations of a team of representatives.
. Provide effective two-way feedback to motivate a high performance and productive environment.
. Recognizes and recommends operational improvements. Monitors performance of staff members according to established observation standards.
. Effectively executes on the vision, mission, and objectives of the call center, successfully achieving productivity and quality objectives.
. Technical inclination to understand processes and system capabilities.



QUALIFICATIONS . Minimum of 5 years customer contact experience
. Minimum of 4 years Supervisor/Management experience in a Customer Service environment (call center management experience preferred).
. Bachelor's degree or equivalent work experience preferred.
. Ability to work a variety of shifts, including evenings, weekends and holidays
. Relevant experience coaching and mentoring others with demonstrated team leadership.
. Ability to drive performance results.
. Ability to successfully communicate ideas and recommendation to employees at all levels using tact, common courtesy, persuasion, and discretion to achieve objectives
. Ability to listen to internal and external customers and communicate extremely complex and technical information clearly and concisely.
. Ability to work under pressure and meet deadlines with frequent interruptions and redefined priorities.
. Ability to handle unusual situations effectively and respond positively to new ideas.
. Superior oral and written communication skills.
. Excellent interpersonal skills.
. Ability to effectively solve complex problems by leading critical corrective action planning.
. Ability to make decisions and recommendations that contribute to the overall success of projects and programs within Customer Service.
. Thorough knowledge of Microsoft and web-based applications preferred

Verizon Wireless is an equal opportunity employer.

Other Remarks:

Reasonable accommodations where necessary, will be made for qualified candidates who have limitations due to permanent disabling conditions.

Verizon Wireless is an equal opportunity employer.



BENEFITS It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.

We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.



COMPANY PROFILE With 54.8 million customers, Verizon Wireless is known for its reliable network and award-winning customer service.
We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting
edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be
our most valuable asset.

As part of our team, you'll join a group of over 60,000 professionals dedicated to providing the best overall
wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network
engineering, marketing, accounting and any number of supporting professions that are necessary to a large
organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and
determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest
goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and
you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies
for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100
Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon
Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.

To learn more, visit us at: www.verizonwireless.com/careers



To apply directly to the employer, click here.


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