Network Ops Technician 2

Job Title: Network Ops Technician 2

Job Location:Fresno,CA

Reference Code: 130094






At T-Mobile, we don't just deliver the best wireless service. We create the best careers in the business. Get ready to join 30,000 of the world's most energetic employees because we work hard, have fun and enjoy the spotlight that comes with success. We stand for personal service that helps people connect in genuine ways. Our values guide us every day in each customer interaction and our vision gives us a clear sense of where we are going and what it takes to get there. For us, creating an outstanding customer experience means more opportunities to make a difference. That along with best-in-the-business benefits, career growth, recognition, great people and a fun culture is what creates the T-Mobile experience. Are you ready to experience T-Mobile?


Our customer focus has earned us some of the highest honors within the wireless industry for overall customer satisfaction, call quality, retail service and customer service performance. In fact, T-Mobile USA has won more awards from J.D. Power and Associates than any other wireless service provider. So join us today and become a proud member of our winning team!











Summary



Never Be Bored on the Job Again!


For our Engineering and Operations group, which maintains the T-Mobile nationwide wireless network, Switch/Network Operations Technicians with the ability to work independently and troubleshoot technical issues quickly and creatively are in high demand.


OPPORTUNITY-- YOUR CHANCE TO SHINE


Our Switch/Network Operations Technicians will tell you that they're never bored on the job! In this role, you'll relish the challenge of the wide variety of technical tasks you have the chance to tackle each day. You'll maintain, operate, and troubleshoot the complex multi-vendor equipment that makes the wireless connections for the T-Mobile network run smoothly. Your technical expertise will be called into action to isolate and resolve issues from your station in the Switch and your stellar communication skills will allow you to work effectively with technicians on-site to help handle problems in the field. You'll also team up with RF Engineers to help program the software to operate new cell sites. In addition, thanks to T-Mobile reputation for promoting from within, the best Switch Techs can often choose their paths of advancement--Tier ll support, or management, just to name a few.


TALENT SUITABILITY--ARE YOU THE RIGHT FIT?


People who excel in this role are technical pros with a real love of rooting out the source of a problem--like a needle in the haystack--and applying their technical savvy to resolve it. Detail-oriented, analytical, and patient, the best Switch/Network Operations boast meticulous problem-solving skills. They enjoy working in a small-team environment and are usually pro-active types--often seeking out new challenges to solve. Problems can arise suddenly in the Switch so these folks also have to work well under pressure and think quickly on their feet.


RESPONSIBILITIES


Our quick-thinking and tech-savvy Switch team members are expected to:


· Conduct expert wireless network equipment installation and maintenance
· Test, locate, and repair complex equipment problems
· Handle configuration and fault management for a range of platforms including voicemail (IN), HLR (Home Location Register), VLR (Visitor Location Register), BSC (Base Station Controller), SMSC (Short Message Service Center), and IWF (Inter Working Function)
· Perform database backups and conduct maintenance of computer hardware and software
· Work with telecom vendors to meet schedules for new equipment installation
· Assist RF engineering to ensure the best possible network performance


QUALIFICATIONS
· Experience in switch operations and maintenance
· Familiarity with Nortel, Nokia, and/or Ericsson switch nodes
· GSM knowledge and/or experience (helpful)
· Equivalent of Associate's degree in electronics technology
· Two-four years experience in wireless telecommunications
· The flexibility to work alternating shifts and weekends
· Outstanding communication skills
· A knack for grace under pressure












To join our T-Mobile team, click apply now and search for Req. 130094


















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For more information on the J.D. Power and Associates studies, please visit www.jdpower.com