Network Support Technician

Covad Communications



Innovative-Confident-Trustworthy-Easy to do business with-Spirited


Covad is a leading nationwide provider of broadband voice and data communications to small and medium businesses and a key supplier of high-speed Internet access for competitive voice providers and Internet service providers. We offer DSL, Voice Over IP, T1, Web hosting, managed security, IP and dial-up, broadband wireless and bundled voice and data services directly through our network and through strategic partners and resellers. Covad broadband services are currently available in 44 states and 235 Metropolitan Statistical Areas (MSAs) and can be purchased by more than 57 million homes and businesses, which represent more than 50 percent of all U.S. homes and businesses.





Responsibilities:


Coordinates and assists in service maintenance activities

QIP application management supporting IP block address allocation

NOC escalation contact for all Layer 3 single end-user issues

Vendor relationship and case management (Juniper, Redback, Cisco, etc.)

Establish (configure and test) Radius proxies with new BIA partners

Perform advanced DSL+IP site outage troubleshooting: OSPF (not Full), BGP (not peering), Hardware failure, Hardware reboot Software issues (RADIUS, DNS, IOS, AOS, ERX/OS)

Monitors FMS (outages/issues) and performs routine maintenance and activations on DSL+IP sites

Identifies and resolves DOS and/or other Internet attacks initiated from or received by Covad

Specific projects as directed by manager

Monitor hosted services

Create specific training materials related to all aspects of Production and

Management Network equipment (trouble-shooting, service and support)

Provide training to NOC Techs to increase NOC staff depth of knowledge

Updating routing profiles within soft switch and media gate ways

Live trouble shooting of PSTN to VOIP network issues





Qualifications:


Applicable experience should include some combination of systems administration or engineering, network operations, customer support, technical support, network engineering, and programming

Prior experience supporting call center operations, Internet Service Provider NOC or other 24/7 technical operations organization as tier two/three escalation contact is preferred

Experienced with various Network Operations Center tools (trouble ticketing systems, SQL databases, standard TCP/IP network troubleshooting tools and Network Management Systems)

Test, Turn Up, Troubleshooting PRI's, DS1, DS3

PRI/Q931 signaling and routing

Knowledge of Soft Switch based routing

Knowledge of Centrex features inter-working with the PSTN IE: caller id, find me follow me treatments

System administration experience with Unix/Linux, Windows2000 and Windows NT operating systems

Familiarity with TCP/IP networking and Internet routing concepts and practices is required

Advanced understanding of networking equipment (Cisco, Nokia, RedBack, Harris, etc.)

Depth of understanding of common network troubleshooting procedures

Excellent English language verbal, written and interpersonal communication skills

Experience in Wide Area Network Operations or other Internet environments

ATM and Frame Relay WANs and LANs experience, Fiber Optics and SONETs

Experienced in MS Office suite of products (Word, Excel, Outlook, VISIO, PowerPoint, Project)

Ability to multi-task in a dynamic environment

Typically requires an Associate's degree in technical field or equivalent experience, certifications, or training,SQL database administration experience preferred

3+ years network monitoring and/or maintenance

Voice Mail platform experience a plus

Understanding of SIP & MGCP signaling a plus

Unix platform experience

Cisco Media Gateway

Sylantro or Broadsoft Soft switch expierence a plus


Local candidates preferred. No relocation assistance will be provided.


If you're a professional looking for a dynamic and innovative environment, join us at Covad. We offer a competitive salary, an equity stake in Covad, and the chance to help lead the charge in the telecommunications revolution.


EEO/AA


www.covad.com