Regional Development Trainer

Job Title: Regional Development Trainer

Job Location:Tempe,AZ

Reference Code: 133407






At T-Mobile, we don't just deliver the best wireless service. We create the best careers in the business. Get ready to join 30,000 of the world's most energetic employees because we work hard, have fun and enjoy the spotlight that comes with success. We stand for personal service that helps people connect in genuine ways. Our values guide us every day in each customer interaction and our vision gives us a clear sense of where we are going and what it takes to get there. For us, creating an outstanding customer experience means more opportunities to make a difference. That along with best-in-the-business benefits, career growth, recognition, great people and a fun culture is what creates the T-Mobile experience. Are you ready to experience T-Mobile?


Our customer focus has earned us some of the highest honors within the wireless industry for overall customer satisfaction, call quality, retail service and customer service performance. In fact, T-Mobile USA has won more awards from J.D. Power and Associates than any other wireless service provider. So join us today and become a proud member of our winning team!











Summary



T-Mobile USA is the fastest growing nationwide wireless carrier, providing voice, messaging and high- speed wireless data services to more than 11 million customers across the US. Our high-spirited, entrepreneurial environment offers substantial growth and opportunity to those who desire a fast-paced, high technology sales environment.


Do you have what it takes to Get More?

As a Regional Development Trainer- Business Sales, you will conduct core training side by side with leadership from the channel. Regional Development Centers (RDC) will serve as primary locations for instructor-led classes. These locations will serve as centers from which to build strategic partnerships with channel leadership.



Job responsibilities:


· Co- facilitates classes with Regional- level managers.


· Clarifies and reinforces training initiatives for front- line managers and sales employees beyond the traditional four- walls of the training class through distance learning.


· On The Job Training (OJT) and coaching - helping make the workplace the classroom.


· Assist in building the region by addressing and bridging gaps in knowledge, competency and skills throughout the respective markets.


· Delivers workshops to Regional- level managers and coaches them in their roles as facilitators and trainers.


· Coaches for content and skill improvement at the front line manager and/or sales employee level.


· Facilitate training utilizing a variety of delivery formats, including traditional Instructor- led training, co- facilitation and virtual classes and OJT.


· Work through approved- development processes to create tools or training solutions for field related issues/problems.


· Act as a SME and point of contact resource for the sales field and as a content reviewer for the Instructional Design Team as requested



Qualifications:


· Thorough understanding of Adult Learning Principles.


· Ability to model values of the organization


· Effective presentation skills


· Excellent leadership and organizational skills.


· Demonstrated written and verbal communication skills.


· Ability to handle multiple priorities in a fast- paced environment.


· Ability to work effectively with a team as well as independently.


· Ability to travel and work flexible hours as needed.



Education and Experience:


· Must have 2 + years outside sales experience ideally in the wireless/telecommunications industry. This is a requirement.


· 1 to 2 years sales and leadership training experience highly desirable.


Knowledge of the " 7 steps to sale" and/or Miller Heiman sales process.



Bachelor's Degree in an applicable discipline required.


· Excellent presentation skills.


· Effective management of group process and dynamics, including the ability to manage group conflict.


· Good working knowledge of MS Office applications, including: Word, Excel, PowerPoint and Outlook .


· Ability to facilitate learning to diverse audiences with a variety of leadership/learning styles.






To join our T-Mobile team, click apply now and search for Req. 133407


















At T-Mobile everyone has a voice! We strongly support diversity in the workforce and T-Mobile is an equal opportunity employer. (EOE) T-Mobile is a federally registered mark, and the magenta color is a trademark of Deutsche Telekom AG. ©2006 T-Mobile USA, Inc.

For more information on the J.D. Power and Associates studies, please visit www.jdpower.com