Systems Engineer-Customer Service

Remote positions available, Multiple positions available
Description:


- This position will provide technical support via the telephone, web or at the customer site.


- The candidate must be able to work independently in solving customer technical product issues and answering product configuration questions.


- The candidate will recreate and simulate customer issues in the CS lab or on-site, develop solutions for problems, verify new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network's products.


- The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines.


- We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.





Requirements:


- Excellent oral & written communications skills


- Strong interpersonal skills are crucial


- Experience with routers, aggregators, ATM switches, bridges, DSL modems


- Experience with digital & fiber multiplexers, class 5 switches & metallic testing


- Strong troubleshooting skills


- Strong technical account management, customer service and project management skills


- Strong initiative is a key success factor for this role


- BS/MS EE, CS, or equivalent with four years or more technical support experience in data and/or telephony networks


- Working knowledge of TCP/IP, SONET, ATM, Frame Relay, xDSL, T1, T3, Gr-303





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EOE