Asst Site Mgr.IMS Ops

Find your place in our dynamic organization of achievers

As the world's largest independent channel for document management systems and services, IKON Office Solutions is well known for offering best-in-class copier and printer technologies from leading manufacturers and one of the industry's broadest arrays of document management services. But the fact is, it's not just our products that stand out in clients' minds. It's our people. From our sales group to our service and support professionals, we can confidently assert that we have the best team in the business.

We have earned national recognition for:
Integrity At Work: "One of America's Most Admired Companies" - Fortune Magazine
Competitiveness At Work : "One of the 50 Best Companies to Sell For" - Selling Power Magazine
Respect At Work: "Top 50 Companies for Diversity" - Diversity, Inc.
Learning At Work: "Top 100 List" - Training Magazine

Who we are as a company

At IKON, our vision is to be the leader in providing innovative products and services that enable our customers to manage document workflow and increase efficiency. In doing so, we are focused on meeting and exceeding the needs of today's businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:
Customer Centricity: Always putting our clients first.
Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
Integrity: The foundation of our relationships with each other, our customers, suppliers and shareholders.Asst Site Mgr.IMS Ops
Atlanta, GA



Post Description

POSITION PROFILE
Reports to a Site Manager, either within the same site or at a parent location and supervises day-to-day operations and staff of specified 1-3 person satellite location or assists with the supervision of a large site or additional shifts. May run shifts or site solo. Functions as a document specialist or other operations worker 80% of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed; can complete month-end management reports in the absence of the Site Manager.
(Note: a lead person at a small solo site should be titled On-Site Supervisor).

JOB DUTIES AND RESPONSIBILITIES
Functions as a document specialist or other operations worker.
Responsible for effective implementation and management of IKON Service Excellence.
Handles formal contact with the customer on a daily basis in IMS.
Provides training on workflow and machine operations when necessary.
Ensures payroll accuracy by overseeing and correcting all time clock punches.
Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
Ensures the quality of operations for shift by assisting in the achievement of goals.
Meets quality and deadline standards by the effective use of job scheduling practices.
Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
Completes site reports and other paperwork as necessary.
Responsible for managing P&L.
Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)
Requires high school diploma or GED and 3+ years of experience in a related field.
Requires experience in delivering classroom and/or informal training sessions.
Requires experience in operation of the most advanced machines, performing complex jobs.
Requires experience in setting goals by defining and prioritizing specific, realistic objectives.



IKON is an Equal Opportunity Employer, M/F/D/V.