Customer Service Representatives (5)

JOB INFORMATION Job Title Customer Service Representatives (5)

Company:Sage Software, Inc.

Location:US-GA-Atlanta

StatusFull Time, Employee

SalaryWageUnspecified

Customer Service Representatives (5)



Job Description



Customer Service Representatives (5)

Provides all facets of quality customer service for all Sage Software Small Business Division customers. Supports adherence to company and departmental guidelines. Work performed primarily through direct telephone contact as well as e-mail correspondence. Serves as a contact on any questions, problems, or special requests that arises and ensures services rendered meets or exceeds Sage Software customer satisfaction.



ESSENTIAL RESPONSIBILITIES:

Receives and resolves customer issues and complaints from Sage Software customers with direct telephone contact being the primary method of communication. Generates high satisfaction among customers through exemplary customer service and by meeting customer's expectations of knowledge, empathy and professionalism. Meets individual goals and contributes to departmental goals for quality, productivity, and schedule adherence. Refers higher-level customer issues, questions or problems to the appropriate Customer Service Personnel. Updates and maintains customer databases. Communicates effectively and efficiently in a fast paced, team environment. Completes any other duties as assigned to support team or company goals.



QUALIFICATION REQUIREMENTS:

1+ years customer service experience in a high volume call center required. Basic MS Office Suite computer skills and typing skills are required. Must be able to effectively communicate both orally and in writing with customers and associates including management. Must have creative solution and problem solving skills. Must be a motivated, self-starter who is able to think independently. High School Diploma required. Some College (or equivalent) preferred.