Engineer.Information Systems

Find your place in our dynamic organization of achievers

As the world's largest independent channel for document management systems and services, IKON Office Solutions is well known for offering best-in-class copier and printer technologies from leading manufacturers and one of the industry's broadest arrays of document management services. But the fact is, it's not just our products that stand out in clients' minds. It's our people. From our sales group to our service and support professionals, we can confidently assert that we have the best team in the business.

We have earned national recognition for:
Integrity At Work: "One of America's Most Admired Companies" - Fortune Magazine
Competitiveness At Work : "One of the 50 Best Companies to Sell For" - Selling Power Magazine
Respect At Work: "Top 50 Companies for Diversity" - Diversity, Inc.
Learning At Work: "Top 100 List" - Training Magazine

Who we are as a company

At IKON, our vision is to be the leader in providing innovative products and services that enable our customers to manage document workflow and increase efficiency. In doing so, we are focused on meeting and exceeding the needs of today's businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:
Customer Centricity: Always putting our clients first.
Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
Integrity: The foundation of our relationships with each other, our customers, suppliers and shareholders.Engineer.Information Systems
Macon, GA



Post Description

POSITION PROFILE
Provides advanced technical expertise in areas of networking, communications and enterprise applications.

JOB DUTIES AND RESPONSIBILITIES
Provides advanced technical IT Support.
Assists in resolving client problems by providing specific expertise.
Monitors systems and network status and take action to resolve problems.
Identifies problems and performs basic trouble-shooting activities on production servers.
Provides basic support of Network print queues.
Provides basic support of production servers.
Accepts escalated calls for complex problems, resolving problems using available resources.
Documents problems and fixes on production servers and ensures they are communicated to others.
Identifies other skills and/or resources required to solve problems - escalated as needed.
Provides back-up support for other IT support groups.
Participates in special projects as assigned by supervisor.
Comprehensive use of Remedy to track internal customer requests.
Helps to publish and maintain standards documentation.
Responsible for timely acknowledgement of tickets and resolving calls to meet SLO.
Keeps work log updated.
Responsible for resolution of calls to meet SLO.
Administration of User accounts and security throughout the enterprise.
Responsible for account administration and security throughout the enterprise.
Monitors operating performance and takes action to resolve problems.
Helps to publish and maintain standards documentation.
Develops and delivers training to IT staff.
Provides back-up support for supervisor or manager in their absence.
Assists Manager in driving standardization process and procedures.
Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)
Requires technical degree, certification or equivalent experience.
Requires minimum of 2 years of experience with Microsoft operating systems.
Requires knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installations.
Requires comprehensive understanding of LAN/WAN network topology, knowledge of Microsoft Exchange, and network support experience and hands-on expertise in hardware/software.
Understands and utilizes problem escalation procedure



IKON is an Equal Opportunity Employer, M/F/D/V.