Nuc Med Clinical Support Engineer (Atlanta, GA)

Nuc Med Clinical Support Engineer (Atlanta, GA)

Organization Description:
Philips Medical SystemsA leader in Healthcare, Philips Medical Systems is one of the world's top three medical device companies. Our mission is to improve the quality of people's lives.Our focus areas include imaging systems, customer services, information and monitoring systems. We enjoy a number one position in several of these including X-ray, cardiovascular ultrasound, patient monitoring and automatic external defibrillators. Our HeartStart Home Defibrillator brings life-saving technology to consumers in their own homes, where the majority of sudden cardiac arrests occur. It's just one of the many ways we deliver 'advanced' technology that is 'designed around you' and 'easy to experience'.


R-TAC - Nuclear


Your Responsibilities:
Your Responsibilities: - Provide telephone PET/CT clinical applications support to external and internal customers- Provide remote clinical application support for end user problems using the latest remote access technologies as appropriate- Resolves customer satisfaction issues by providing solutions to complex clinical application issues- Assist with application-related escalations - Defines and escalates customer satisfaction and product issues as appropriate- Provide on-site support in critical customer situations, as determined by their manager- Take a self-directed leadership role in the support and resolution of clinical issues- Improves customer satisfaction and company profitability by timely resolution of clinical product issues Metrics and Business Results- Provide regular input into knowledge-based tools- Responsible for timely and accurate submission of individual scorecard results- Perform complete and accurate data entry in the databases- Utilize call center tools to monitor and ensure customer calls are answered timely.- Manage company assets effectively including training, tools, equipment, travel and business expenditures, etc. per company policy or procedure- Provide product improvement recommendation s to the PMG within department guidelines.


Your Profile:
Education and Experience:· Bachelor of Science Degree Preferred· Must have NMTCB , ARRT(N) or PET certification· A minimum of five (5) years of clinical experience preferred· Must demonstrate experience in Nuclear Medicine.· Three (3) years of experience in a clinical phone support environment preferredOther Requirements:· Shift work may be required· Scheduled on-call availability may be required· Travel required as directed by manager· The candidate must hold a valid drivers license and have a driving record showing zero felony or DUI convictions and less than three moving violations in the previous three years.